CRM Product Communications Lead (15‑Month FTC)

Wise; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading financial technology company in London seeks an experienced Product Communications Lead for a 15-month Fixed-Term Contract. You will oversee the CRM communications strategy, ensuring brand consistency across all channels. Responsibilities include leading a creative team, managing product narratives, and optimizing messaging effectiveness based on data insights. Candidates should have over 7 years of experience in customer communications and a strong leadership background. This role offers an opportunity to significantly impact how millions understand our product and brand.

Qualifications

• 7+ years of experience in Customer Communications, ideally in a high-volume CRM environment.
• Significant experience leading and managing a team with diverse specialisms.
• Strong strategic communications experience with proven ability to create compelling narratives.
• Master of brand consistency and quality control.

Responsibilities

• Own and define overarching customer narrative for product launches and brand campaigns.
• Act as a bridge between creative, product, and CRM teams for clear creative briefs.
• Lead and mentor a team of communications and creative professionals.
• Ensure brand messaging consistency and quality across all channels.
• Oversee data-driven message effectiveness and drive necessary optimisations.

Skills

Customer Communications

Team Leadership

Strategic Communications

Analytical Skills

Creative Thinking

Job description

A leading financial technology company in London seeks an experienced Product Communications Lead for a 15-month Fixed-Term Contract. You will oversee the CRM communications strategy, ensuring brand consistency across all channels. Responsibilities include leading a creative team, managing product narratives, and optimizing messaging effectiveness based on data insights. Candidates should have over 7 years of experience in customer communications and a strong leadership background. This role offers an opportunity to significantly impact how millions understand our product and brand.