CRM Operations Lead

Chip UK; City Of London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading fintech company in London is seeking a CRM Operations Lead to manage non-marketing communications and ensure operational compliance. You will work closely with various teams and have a deep technical proficiency in Braze. This role values precision and speed, aiming to maintain high standards of quality and governance in customer communications. The position offers flexible working hours and a supportive environment focused on diversity.

Benefits

£60,000 - £70,000 per annum

Discretionary Performance-Related Bi-Annual Bonus of up to 10%

Workplace pension scheme with 5% contribution

Private medical insurance

Employee Assistance Programme

Cycle to work scheme

Free ChipX subscription

Flexible working arrangements

28 days holiday plus bank holidays

Annual training budget

£30 per month Chip Fitness Benefit

Company laptop

Qualifications

• Experience managing user permissions and platform governance in Braze.
• Knowledge of email and push deliverability monitoring.
• Familiarity with QA, auditing, and incident escalation processes.

Responsibilities

• Build, test, and deploy non-marketing communications in Braze.
• Act as the technical point-of-contact for all Braze requirements.
• Ensure data hygiene and compliance across all CRM operations.

Skills

Deep technical proficiency with Braze

Understanding of CRM data integrations

Strong understanding of data structures

Collaboration skills

Troubleshooting technical issues

Education

Braze Certification (Admin or Practitioner) highly desirable

Job description

We’re looking for a CRM Operations Lead with deep technical expertise in Braze and a sharp eye for detail. This is a non-marketing role, focused on building, managing, and sending Chip’s non-marketing communications, ensuring operational, regulatory, and service-related messages are delivered flawlessly and on time.

Sitting within the Engagement team, you’ll be working closely with Operations, Product, Data, Compliance, Marketing and Engineering. You’ll configure, test, and maintain automations, manage data attributes and events, and ensure all live communications are accurate, compliant, and technically sound.

We need someone who thrives on precision and speed, able to quickly translate requirements into reliable builds in Braze, troubleshoot issues, and maintain high standards of QA. You’ll also play a key role in monitoring deliverability, supporting incident escalation workflows, and ensuring our customer communications run smoothly behind the scenes.

At Chip, we’re building one of the fastest-growing fintechs in the UK, and CRM Operations sits at the heart of how we connect with our customers. This role is about technical excellence, reliability, and governance.

What you can expect to be doing:

• Build, test, and deploy non-marketing communications in Braze.
• Act as the technical point-of-contact for all Braze requirements.
• Manage user permissions, attributes, and event data within Braze.
• Collaborate cross-functionally on integrations and requirements.
• Maintain rigorous QA and monitoring of live automations.
• Support service and incident escalations with CRM-related actions.
• Ensure data hygiene, deliverability, and compliance across all CRM operations.
• Educate and support colleagues on Braze tools and technical best practices.

What we’re looking for:

• Deep technical proficiency with Braze
• Understanding of CRM data integrations
• Strong understanding of data structures, attributes, and event-based triggers.
• Experience managing user permissions, roles, and platform governance in Braze.
• Knowledge of email and push deliverability monitoring
• Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
• Familiarity with QA, auditing, and incident escalation processes.
• Strong collaboration skills.
• Confidence in troubleshooting technical issues quickly and independently.
• Exposure to scripting or query languages a plus.
• Braze Certification (Admin or Practitioner) highly desirable.
• Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.

What we’re really looking for: ✍️

Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.

Although we’re in the financial space, and under the scrutiny that comes with it, the current marketing team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.

We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.

At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.

⏰ Working Hours ⏰

• Monday to Thursday: 9:00 AM – 6:00 PM
• Friday: 8:00 AM – 4:00 PM (Start your weekend early!)

Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!

PERKS 🎁

• £60,000 - £70,000 per annum
• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
• Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000. Plan ahead with confidence while you grow your career! 🚀
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• We are an equal‑opportunity employer and value diversity
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast‑tracking your knowledge, responsibility and skills in a high‑growth fintech startup 🚀

Our Interview Process:

1. Video screen with someone from our Talent team
2. Video interview with the hiring manager
3. Short take home task
4. Final interview with SVP of Growth

About Chip

Chip’s mission is to make your life wealthy

We’re building the wealth super app of the future. An app to build your long‑term wealth across savings, investments and pensions.

We use technology to break down barriers so users can invest like the ultra‑wealthy, giving them one simple place to manage, grow and protect their wealth.

The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we’re not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast‑growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd‑funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision

To be the most personal digital wealth manager in the UK

Who we are

Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.

Our Values

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross‑functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.