CRM Marketing Specialist

FIXATE; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Remote-first culture

Direct access to founder

Job summary

FIXATE is a growing CRM and retention marketing agency seeking a commercially minded CRM specialist who can own strategies from day one. You’ll work closely with decision-makers and enjoy flexible, remote-first working arrangements with real ownership of your projects.

You’ll design customer journeys, write high-converting email copy, configure automations, and advise on strategic opportunities to drive results. You’ll use data and AI tools to accelerate impact.

Qualifications

• Hands-on experience with CRM tools, especially Klaviyo.
• Able to write copy, edit designs, and adapt to brand voices.
• Fluent English; confident communicating with clients and stakeholders.
• Strong organisational skills; able to juggle multiple projects.

Responsibilities

• Own CRM strategies for a portfolio of clients.
• Build customer journeys and configure automation workflows.
• Advise on strategic opportunities to drive results.
• Support implementation across channels and refine creative output.
• Use data and AI tools to back up decisions and speed up delivery.

Skills

Klaviyo

Copywriting

Email marketing

Data-driven

Project management

AI tools

English fluency

SMS marketing

Tools

Klaviyo

Job description

You’re 3 years into your CRM marketing career and starting to feel the limitations. Slow processes, too many layers of approval, and not enough ownership. You want more responsibility, more exposure to strategic work, and the freedom to have a real impact. Sound familiar?

We’re a growing CRM and retention marketing agency, and we’re looking for someone ready to level up-someone who’s commercially minded, proactive, and ready to work closely with decision-makers from day one.

What Sets This Role Apart

Direct access to the founder. A clear line to the people shaping the strategy. Your input will matter, and you’ll see your work brought to life quickly.

You’ll grow faster here. While others are still stuck on minor tasks, you’ll be owning and delivering full CRM strategies for ambitious brands. You’ll be supported but trusted to take the lead where you’re ready.

Flexible working, actually. Work from home, pop into London, or take your laptop to a café-whatever suits you best. As long as you’re delivering strong results, we trust you to manage your time.

What You’ll Be Doing

You’ll be the go-to CRM specialist for a portfolio of exciting clients. Your work will include building effective customer journeys, writing high-converting email copy, configuring automation workflows, and advising on strategic opportunities to drive results.

You’ll also support implementation across channels, and occasionally step in to guide or adjust creative output - whether that’s refining copy or tweaking email design-to ensure everything stays on track and aligned with best practices.

You’ll use data to back up your decisions, AI tools to streamline your workflow, and your initiative to make things happen.

• You understand that CRM isn’t just about nice emails, it’s about driving real business impact
• You’ve already had some hands-on success with CRM tools (especially Klaviyo) and can speak confidently about performance metrics and outcomes
• You’re comfortable writing copy, editing designs, and adapting to different brand voices
• You’re able to manage members of the creative team to produce high quality output
• You’re highly organised and able to juggle multiple client projects without dropping the ball
• You’re fluent in English and confident communicating directly with clients and stakeholders
• You’re already using AI tools to save time, boost output, or spark new ideas

Bonus if you’ve worked with SMS or push marketing.

Ready to Apply?

If you’re ready to step into a role where your work has real impact and your ideas are heard, we’d love to hear from you. This is more than just a job-it’s your opportunity to take real ownership of your CRM career.

Based anywhere in the UK | Remote-first culture | Founder-led agency