CRM Manager

Pertemps London Cambridge Careers; Greater London; Hybrid; GBP 70,000 - 75,000; Full time

Job summary

A leading Corporate Services Group in Central London is seeking an experienced Senior CRM Manager to lead high-impact customer journeys. This role involves owning the lifecycle communication strategy and executing data-driven campaigns. Ideal candidates will have strong CRM expertise and leadership skills to drive engagement and retention. A competitive salary and hybrid working model are offered.

Benefits

Competitive salary

Hybrid working model

Additional benefits

Qualifications

• Proven experience in CRM management.
• Hands-on experience with email campaigns.
• Strong analytical skills to drive data-driven decisions.

Responsibilities

• Lead and execute lifecycle communication strategies.
• Collaborate with cross-functional teams on campaigns.
• Manage campaign reporting and performance analysis.

Skills

CRM expertise

Data-driven decision making

Leadership skills

Email marketing strategy

Job description

Senior CRM Manager | Lead High-Impact Customer Journeys | Central London Hybrid

£70,000 - £75,000 + Benefits

Location : Central London (Hybrid Working Model)

Are you a highly strategic and hands-on CRM expert ready to join a rapidly growing Corporate Services Group?

We are seeking a CRM Manager to own the lifecycle communication strategy for a thriving business that is deeply committed to the highest standards of social and environmental performance, accountability, and transparency. This is a fantastic opportunity to bring your leadership and technical expertise to a profitable, innovative, and relentlessly client‑focused company.

The Role : Elevating Customer Experience

We are looking for a proactive, detail-oriented CRM Manager to lead the strategy, execution, and optimisation of high-performing email campaigns across the entire customer lifecycle.

In this hands‑on, high‑impact role, you will be crucial in developing automated, data-driven customer journeys that directly drive engagement, conversion, and retention. You will collaborate closely with the Chief Marketing Officer and cross‑functional teams, managing campaigns end-to-end from segmentation and copywriting to build, QA, testing, and performance reporting.

Key Responsibilities You Will Own :

Strategy & Execution Leadership : Lead and prioritise the end-to-end workflow for all CRM campaign requests (alw...