CRM Manager

Alliance Healthcare; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider is seeking a member support administrator to oversee the Alphega Pharmacy Member Support Desk in London. This role requires strong administrative skills, a background in the pharmacy sector, and IT literacy. Responsibilities include onboarding new members, handling inquiries, and maintaining member details. The ideal candidate will be detail-oriented with excellent communication abilities. This position covers maternity leave and is fixed-term.

Qualifications

• Education: A Level or equivalent standard.
• Experience working within a Pharmacy or symbol group is preferred.
• Attention to detail and ability to handle multiple tasks simultaneously.

Responsibilities

• Serve as the first point of contact for Alphega Pharmacy members.
• Process new member onboarding and ongoing requests.
• Maintain accurate member details and track POs.

Skills

Knowledge of the Health & Beauty retail sector

Excellent verbal communication

Database management experience

IT literacy (Word, Excel, PowerPoint)

Excellent time management

Education

A Level or equivalent standard

Tools

Access

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Overview

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. The purpose of this role is to oversee the management of the Alphega Pharmacy Member Support Desk, serving as the primary point of contact for current and prospective members while ensuring that all inquiries and issues are resolved efficiently. The role also aims to provide comprehensive administrative, procedural, and digital support to both the Alphega Pharmacy UK head office and field teams.

Responsibilities

• Serve as the first point of contact for current and prospective Alphega Pharmacy members, handling ad‑hoc queries via telephone and email and liaising with internal Alliance Healthcare departments and the Alphega UK team.
• Process new member onboarding: send welcome letters, starter packs, web log‑ins, and set up Alphega pricing.
• Process ongoing member requests for new or replacement services and equipment (e.g., uniforms, badges, dispensing bags, branding, missing promotional packs).
• Manage member orders for offer elements through the creation of online order forms (e.g., branding, planograms, Flu PGDs, Travel Clinic and Practice leaflets) and track them to delivery.
• Maintain accurate member details by liaising with Alphega Business Mentors, Alliance Healthcare sales teams, and external service providers.
• Maintain and track the PO tracker, ensuring supplier invoices are matched to POs, assigned to the correct code, and added to the invoice batch sheet.
• Chase outstanding POs and invoices with budget holders and suppliers.
• Create quarterly Mystery Shopper group reports and call lists.
• Raise and submit member credit requests to finance.
• Update the Member Master list monthly with member benefit uptake.
• Provide administrative support for the Alphega Pharmacy support office and field teams, including Health & Safety records and work‑station assessment forms.
• Order stationery and business cards as required.
• Support the Alphega digital team with administration of the Learning Management System, tablet, B2C app, member microsites, and Member Hub.
• Assist in the organisation of Alphega team meetings, Welcome to Alphega Days and Advisory Board events.
• Support the production of member engagement collateral and maintain the Alphega team GDP tracker.
• Manage the ePOS and PMR tracker, including liaising with PSL, raising agreements and reporting.
• Assist with onboarding new members to the Alphega app.

Requirements

• Education: A Level or equivalent standard.
• Knowledge of the Health & Beauty and/or Independent Pharmacy retail sector.
• Experience working within a Pharmacy or symbol group.
• Previous experience in administrative roles or customer support (preferred).
• Proven database management experience (Access).
• IT literate (Word, Excel, PowerPoint).
• Excellent verbal, written and numerical accuracy.
• Excellent telephone manner.
• Excellent influencing skills.
• Understanding of the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01).
• Excellent time management and ability to handle multiple tasks simultaneously.
• Attention to detail and ability to resolve ad‑hoc queries.
• This role is a maternity cover position and will be offered on a fixed‑term basis.

Benefits

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class.