CRM Lifecycle Lead - Beauty Growth, Flexible Hours

Harrods; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury department store in Greater London seeks a CRM Executive to join their Digital team. The role focuses on supporting the Beauty division through CRM strategies and campaigns. Ideal candidates should have experience in CRM strategy ownership, automation, and be able to work in a fast-paced environment. An excellent benefits package is offered, including a competitive pension and in-store discounts.

Benefits

Company pension

Flexible working

25 days' holiday

Birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Previous experience owning or supporting a CRM Channel strategy.
• Experience developing strategic and automated lifecycle communications.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Support Retention and CRM Managers in campaign delivery.
• Lead multiple projects including lifecycle strategies.
• Present campaign performance to leadership and stakeholders.

Skills

CRM Channel strategy ownership

Automation execution

Multitasking in fast-paced environment

Good understanding of ESPs and Google Analytics

Knowledge of email best practices and GDPR

Tools

SAP or similar

Job description

A leading luxury department store in Greater London seeks a CRM Executive to join their Digital team. The role focuses on supporting the Beauty division through CRM strategies and campaigns. Ideal candidates should have experience in CRM strategy ownership, automation, and be able to work in a fast-paced environment. An excellent benefits package is offered, including a competitive pension and in-store discounts.