CRM & Hubspot Specialist (Internal Only)

Quacquarelli Symonds Limited; Greater London; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Private medical insurance

Annual bonus

Pension plan

Job summary

QS World University Rankings in London is seeking a CRM & HubSpot Specialist to own and optimize HubSpot across Sales, Marketing and Customer Success. You will translate business needs into CRM solutions, build automations and ensure data quality.

Reporting to the Head of Revenue Systems, you will create dashboards, support integration projects and stay aligned with HubSpot's roadmap, including AI features. The role is full-time and hybrid with 2 office days per week.

Qualifications

• 3–5 years' experience administering HubSpot in a Sales Operations or Revenue Operations environment.
• Strong hands‑on knowledge of HubSpot Sales Hub, Marketing Hub and Operations Hub.
• Experience building workflows, automation, reports and dashboards.
• Experience supporting cross-functional commercial teams.
• Excellent analytical, organisational and stakeholder management skills.
• Strong attention to detail and commitment to data quality.

Responsibilities

• Administer and optimise HubSpot (Sales Hub, Marketing Hub, Service Hub and Operations Hub).
• Configure pipelines, lifecycle stages, custom properties, forms, playbooks, templates and permissions.
• Design, build and maintain workflows for lead routing, renewals, task automation, notifications and approvals.
• Partner with Sales, Marketing, Customer Success and Finance to improve commercial processes.
• Provide first and second-line HubSpot support, troubleshooting and user guidance.
• Maintain CRM data quality through governance, validation, deduplication and regular audits.
• Develop dashboards and reports covering pipeline, forecasting, renewals, sales activity and CRM adoption.
• Support testing and deployment of new HubSpot functionality and integrations.
• Stay current with HubSpot's AI roadmap and proactively recommend adoption of new capabilities aligned to QS's commercial priorities
• Implement AI capabilities within HubSpot - including predictive scoring, AI-generated summaries, and smart automation - and identify where third-party AI integrations add genuine value
• Create training materials, deliver onboarding and champion CRM best practice.
• Document CRM processes, configuration and enhancements.

Skills

HubSpot Admin

Sales Ops

Automation Workflows

Data Quality

Stakeholder Mgmt

Tools

Power BI

Job description

Role: CRM & Hubspot Specialist (Internal Only)

Location: UK, London

Applicants must have the existing right to work in the UK. This role is not eligible for visa sponsorship.

Job type: Full time, Permanent – Hybrid

This position offers a hybrid work model, allowing flexibility between working from home and our office.. Employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our commitment to people development is recognised globally: QS is a Gold-accredited Investors in People organisation, placing us among the top 28% of workplaces worldwide. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day.

As a CRM & Hubspot Specialist, this is what you’ll be doing:

Reporting to the Head of Revenue Systems, you will be the operational expert for HubSpot, ensuring it is configured, maintained and continuously improved to support Sales, Marketing and Customer Success. You will translate business requirements into practical CRM solutions, build automation, improve data quality, develop reporting and provide first-class support to users. This is an excellent opportunity for someone who enjoys solving business problems with technology and wants to play a key role in a growing Revenue Operations function.

Key Responsibilities

• Administer and optimise HubSpot (Sales Hub, Marketing Hub, Service Hub and Operations Hub).
• Configure pipelines, lifecycle stages, custom properties, forms, playbooks, templates and permissions.
• Design, build and maintain workflows for lead routing, renewals, task automation, notifications and approvals.
• Partner with Sales, Marketing, Customer Success and Finance to improve commercial processes.
• Provide first and second-line HubSpot support, troubleshooting and user guidance.
• Maintain CRM data quality through governance, validation, deduplication and regular audits.
• Develop dashboards and reports covering pipeline, forecasting, renewals, sales activity and CRM adoption.
• Support testing and deployment of new HubSpot functionality and integrations.
• Stay current with HubSpot's AI roadmap and proactively recommend adoption of new capabilities aligned to QS's commercial priorities
• Implement AI capabilities within HubSpot - including predictive scoring, AI-generated summaries, and smart automation - and identify where third-party AI integrations add genuine value
• Create training materials, deliver onboarding and champion CRM best practice.
• Document CRM processes, configuration and enhancements.

What We're Looking For

• 3–5 years' experience administering HubSpot in a Sales Operations or Revenue Operations environment.
• Strong hands‑on knowledge of HubSpot Sales Hub, Marketing Hub and Operations Hub.
• Experience building workflows, automation, reports and dashboards.
• Experience supporting cross-functional commercial teams.
• Excellent analytical, organisational and stakeholder management skills.
• Strong attention to detail and commitment to data quality.

Desirable Experience

• HubSpot certifications.
• Experience in a SaaS or subscription-based business.
• Power BI experience.
• Knowledge of CRM integrations, APIs or middleware.
• Exposure to HubSpot AI/Breeze AI.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings. With an 85% share of all Google searches for university rankings, the QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education – while helping more than 75,000 students enrol each year.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11
international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
• Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness scheme through Vitality
• Cycle to work scheme
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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