CRM Executive - German Speaking New London

HeliosX Group; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Generous equity allocations

Annual leave + public holidays

Private health insurance

Enhanced parental leave

Electric car scheme

Free Dermatica and MedExpress products

Home working and L&D allowance

Headspace subscription and EAP

Job summary

HeliosX Group is seeking a CRM Executive to support planning, delivery and optimisation of email and SMS campaigns. This hands-on role covers briefing, HTML email builds, audience targeting, QA, scheduling, reporting and test‑and‑learn activities, while working with cross‑functional teams to align CRM with business goals.

Entry-level experience is acceptable; fluency in German is a must. You will help build automated journeys, support QA and drive customer acquisition, onboarding, retention and

Qualifications

• 0-1 years experience in CRM or related marketing position.
• A recent graduate or entry-level in CRM or related marketing position.
• Demonstrated planning and organisational skills with tight deadlines.
• Ability to collaborate with stakeholders across the business.

Responsibilities

• Plan, deliver and optimise CRM campaigns across email and SMS.
• Brief, HTML email builds, audience targeting, QA, scheduling, reporting and test‑and‑learn.
• Use performance data and insights to improve campaign effectiveness.
• Collaborate with cross‑functional teams to align CRM with business goals.
• Support the wider CRM team when required.
• Monitor campaigns and analyse results to drive improvements.

Skills

Attention to detail

Problem solving

Multitasking

Prioritisation

Stakeholder management

German fluency

Tools

Braze

HTML

Job description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we're going:

2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long-term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.

There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

About the role

As a CRM Executive, you'll support the planning, delivery and optimisation of CRM campaigns across email and SMS, helping drive customer acquisition, onboarding, retention and win-back. This is a hands‑on role focused on end‑to‑end campaign execution, including briefing, HTML email builds, audience targeting, QA, scheduling, reporting and test‑and‑learn activity, while working closely with cross‑functional teams to keep campaigns aligned with wider business goals. You'll also use performance data, customer insights and competitor trends to help improve campaign effectiveness and identify opportunities to enhance the customer experience. Experience in a CRM role is not essential as this is entry level, however fluency in German is a must.

What You'll Be Doing

• Responsibility for the smooth deployment and execution of CRM campaigns in your designated focus area
• Responsibility for the end to end CRM production process, including briefing, coding emails in HTML, targeting, scheduling & analysis of campaigns
• Build, execute and optimise automated email journeys to improve conversion and drive retention
• Manage the QA process, ensuring that all work that goes out to customers is of the highest standard
• Ensure good internal communication around planned CRM activity
• Use a data driven approach to make commercial decisions on product/content selections for campaigns
• Collaborate cross-functionally with other relevant teams to align CRM initiatives with overall business goals
• Support the wider CRM team when required

Reporting & insights

• Carry out regular reporting of CRM activity across our brands and locales, identifying areas for improvement and suggesting initiatives to do so
• Analyse the effectiveness of CRM initiatives against original hypotheses and objectives
• Stay on top of competitor activity and market trends, sharing insights & best practices with the wider team
• Monitor and report on customer reviews, devising strategies to improve the customer experience
• Keeping on top of CRM best practice techniques and industry legislation suggesting opportunities for optimisation
• Keeping on top of Braze product developments and identifying opportunities to leverage new functionality
• Work with the CRM Lead to develop our test and learn approach developing new initiatives, managing execution and interpreting results.
• Maintain an always‑on test approach across our campaigns and automations
• Take ownership of the testing plans and use results to optimise future CRM activity
• Present learnings back in an easy‑to‑understand manner to cross‑functional stakeholders

Who you are

Experience:

• 0-1 years experience in CRM or other related marketing position
• A recent grad or entry-level experience in CRM or other related marketing position
• Demonstrable planning and organisational skills, with proven ability to work to strict deadlines and manage multiple projects simultaneously
• Ability to build collaborative and productive working relationships with key stakeholders/teams across the business.

Skills

• Excellent attention to detail
• Ability to problem solve in an independent and proactive manner
• Ability to multitask and work at pace on multiple projects concurrently
• Ability to prioritise according to business needs, level of effort and potential return
• Manage and influence stakeholders across departments and all levels of the organisation
• Fluency in German

Desirable (not essential)

• Hands‑on experience of using an ESP (ideally Braze) to build and send campaigns and segment audiences
• Experience reporting on CRM campaigns and with a good understanding of CRM related metrics
• Understanding and awareness of email marketing regulations (GDPR, CANSPAM, TCA)
• Basic email HTML coding experience
• Previous experience in a CRM role

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us if we want to achieve our global ambitions!

Aside from working with our all-star team, here are some of the other benefits you may be eligible for coming on board:

• Generous equity allocations with significant upside potential
• Annual leave allowance alongside public holidays
• Private health insurance, along with pre-existing condition, dental, and eye care cover
• Enhanced parental leave
• Electric car scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Annual home working and L&D allowance
• Free Headspace subscription, employee assistance programme, and discounted gym memberships