CRM Executive

Costa Crociere S.p.A.; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company in Southampton is seeking a full-time CRM Campaign Coordinator. In this role, you will support the CRM Manager in delivering personalized campaigns, manage data selection for communications, and collaborate with design teams to ensure effective delivery. The ideal candidate will have strong communication skills, attention to detail, and experience in a fast-paced environment. The position offers hybrid work options and excellent benefits, including a minimum of 25 days of leave and extensive learning opportunities.

Benefits

25+ days leave

Recognition scheme

Learning and development opportunities

Employee Assistance programmes

Health Cash Plan

Employee Shares Plan

Discounted retail and leisure

Qualifications

• Ability to coordinate with creative teams for campaigns.
• Interest in data for audience selection and reporting.
• Excellent organization and attention to detail required.

Responsibilities

• Support the CRM Manager in personalized communications.
• Manage execution of CRM communications for the yearly plan.
• Collaborate with teams for campaign delivery.

Skills

Campaign management

Data analysis

Strong PC literacy

Attention to detail

Creative mindset

Collaboration skills

Tools

Spreadsheet software

Presentation software

Job description

Responsibilities

• Supporting the CRM Manager – Campaigns in delivering highly personalized, creative communications to our database.
• Managing execution of CRM communications (email and direct mail) as per the yearly plan.
• Owning audience data selections for Email (EM) and Direct Mail (DM), with support of internal Data Team.
• Working closely with internal designers to brief DM design and EM build.
• Collaborating with internal teams and external agencies to ensure timely and accurate campaign delivery.

This role is positioned at CUK10 level within our organisation and is available on a full‑time permanent basis. We offer hybrid work including up to two days from home.

Qualifications

• Ability to manage campaign details and coordinate with creative teams.
• Interest in data and analytics for audience selection and reporting.
• Strong PC literacy skills especially with spreadsheets and presentations.
• Previous experience of working with data and agencies would be beneficial but is not essential. A proactive approach and ability to work in a fast‑paced environment.
• Excellent attention to detail and organisational skills.
• Creative mindset for visual and message development.
• Strong communication and collaboration skills.

Application Guidance: Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about marketing and looking for an opportunity to grow, we'd love to hear from you.

About the Company

Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

The P&O Cruises Marketing and Brand team is key to helping P&O Cruises achieve its ambition to become Britain's #1 holiday choice. Our team of experts drive innovation and effectiveness across the entire customer communications and engagement journey, from using advertising and digital media to source newcomers, to creating meaningful and personalised relationships with our current guests.

Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness.

As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi‑million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

Benefits

• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee‑led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In‑house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab‑and‑go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us. Recruitment Journey