CRM Executive

Michael Page; Ringway; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading recruitment agency seeks a CRM Executive in Manchester to manage and optimise customer relationship strategies in the retail industry. The role requires CRM tool experience and an understanding of digital marketing to enhance customer engagement. The position offers a competitive salary of £28,000 to £32,000 and the chance to work in a collaborative digital team.

Benefits

Competitive salary

Collaborative working environment

Qualifications

• Experience with CRM tools and platforms within the retail industry.
• Strong understanding of digital marketing and customer engagement strategies.
• Excellent analytical skills to interpret customer data effectively.

Responsibilities

• Develop and execute CRM strategies to improve customer retention.
• Analyse customer data to identify trends for marketing campaigns.
• Collaborate with the digital team to align CRM initiatives.
• Monitor and report on the performance of CRM campaigns.
• Utilise CRM tools to segment customer bases.

Skills

CRM tools experience

Digital marketing knowledge

Analytical skills

Collaboration skills

Data protection knowledge

Proactive approach

Job description

As a CRM Executive in the retail industry, you will be responsible for managing and optimising customer relationship management strategies to enhance customer engagement and loyalty. This role in Manchester offers an opportunity to work within a fast‑paced digital department.

Client Details

The employer is a large organisation operating within the retail industry. They are committed to delivering exceptional customer experiences and leveraging digital tools to strengthen customer relationships.

Description

• Develop and execute CRM strategies to improve customer retention and engagement.
• Analyse customer data to identify trends and insights for targeted marketing campaigns.
• Collaborate with the digital team to ensure CRM initiatives align with overall business goals.
• Monitor and report on the performance of CRM campaigns, providing recommendations for improvement.
• Utilise CRM tools to segment customer bases and personalise communications.
• Ensure data accuracy and compliance with data protection regulations.
• Support the implementation of new CRM tools and technologies as required.
• Provide regular updates and insights to stakeholders on CRM performance.

Profile

• Experience with CRM tools and platforms within the retail industry.
• A strong understanding of digital marketing and customer engagement strategies.
• Excellent analytical skills to interpret customer data effectively.
• The ability to work collaboratively with cross-functional teams.
• Knowledge of data protection regulations and best practices.
• A proactive and detail‑oriented approach to work.

Job Offer

• Competitive salary ranging from £28,000 to £32,000 per annum.
• Permanent position within a retail organisation in Manchester.
• Opportunities to work in a collaborative and innovative digital department.
• Additional benefits to be confirmed upon offer.

If you are ready to take the next step in your career as a CRM Executive, apply today to join a thriving team in the retail industry.