CRM Executive

Adecco; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A marketing consultancy agency based in Chester is looking for a CRM Executive to deliver innovative CRM solutions and enhance customer experiences through automation and tailored email strategies. This role involves leading CRM implementations, collaborating with teams, and managing multiple client projects. The ideal candidate should have a proven track record in CRM systems like HubSpot and Salesforce, along with strong email marketing and project management skills. The position offers a vibrant work environment with excellent benefits.

Benefits

Cycle Scheme

Weekly Padel Sessions

Friday Drinks

Vitality Health Scheme

Career Development

Qualifications

• Proven experience delivering CRM implementations in an agency or consultancy setting.
• Hands-on expertise with one or more CRM platforms (HubSpot, Salesforce, Dynamics, Zoho).
• Strong background in email marketing and automation.
• Confident working directly with clients and senior stakeholders.
• Skilled at managing multiple projects and priorities.
• Solid understanding of CRM data structures, integrations, and lifecycle marketing.
• Knowledge of email compliance, consent management, and data privacy regulations.

Responsibilities

• Lead CRM Implementations from discovery to optimisation.
• Configure CRM platforms to meet client goals.
• Manage data migrations and integrations.
• Act as the go-to CRM specialist for clients.
• Design and execute tailored email marketing strategies.
• Present solutions and insights to clients.
• Manage multiple client projects effectively.
• Collaborate with various teams to deliver solutions.
• Track KPIs and uncover optimisation opportunities.

Skills

CRM implementations

Email marketing

Client management

Project management

Data privacy regulations

Tools

HubSpot

Salesforce

Microsoft Dynamics

Zoho

Job description

Job Title: CRM Executive

Location: Chester, UK (Office-Based)

Contract: Full-Time, Permanent

Salary: Competitive + Excellent Benefits

About the Role

Are you passionate about transforming customer experiences through smart marketing technology? We're looking for a Marketing Automation & CRM Implementation Executive to join our vibrant team and play a key role in delivering cutting-edge CRM solutions for clients.

This is your chance to combine technical expertise with creative thinking, helping businesses connect with their audiences through seamless automation, personalised journeys, and data-driven strategies.

What You'll Do

• Lead CRM Implementations: Own the process from discovery and scoping to configuration, launch, and optimisation.
• Configure Leading Platforms: Work hands‑on with HubSpot, Salesforce, Dynamics, and Zoho to meet client goals for acquisition, nurturing, retention, and reporting.
• Data Management: Handle migrations, field mapping, integrations, and consent, ensuring compliance with privacy regulations.
• Be the Expert: Act as the go‑to CRM specialist for client accounts, providing training, documentation, and ongoing support.
• Email Marketing Excellence: Design and execute tailored email strategies, build automated journeys (welcome, onboarding, lead nurturing, re‑engagement), and implement A/B testing for continuous improvement.
• Client Collaboration: Present solutions, share insights, and deliver recommendations that drive measurable results.
• Project Management: Juggle multiple client projects, ensuring deadlines, quality, and scope are met.
• Cross‑Team Collaboration: Work closely with account managers, strategists, developers, and creatives to deliver integrated solutions.
• Performance Analysis: Set up dashboards, track KPIs, and uncover optimisation opportunities to enhance segmentation, automation, and customer journeys.

What We’re Looking For

• Proven experience delivering CRM implementations in an agency or consultancy setting.
• Hands‑on expertise with one or more CRM platforms (HubSpot, Salesforce, Dynamics, Zoho).
• Strong background in email marketing and automation.
• Confident working directly with clients and senior stakeholders.
• Skilled at managing multiple projects and priorities.
• Solid understanding of CRM data structures, integrations, and lifecycle marketing.
• Knowledge of email compliance, consent management, and data privacy regulations.

What We Offer

• A fun, collaborative, and creative work environment where ideas thrive.
• Cycle Scheme – Make your commute healthier and greener.
• Weekly Padel Sessions – Stay active and connect with colleagues.
• Friday Drinks – Celebrate the week with a relaxed social vibe.
• Vitality Health Scheme – Enjoy free health insurance and wellness benefits.
• Career Development – Grow your skills and advance your career in a supportive team.

Ready to make an impact? Apply today and bring your expertise to a role where innovation meets opportunity!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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