CRM Director Hubspot (Remote, Europe)

TripleTen; Remote; GBP 100,000 - 125,000; Full time

Job summary

A tech education company is looking for a CRM Director to lead their customer engagement strategy. This role involves optimizing CRM processes, defining success metrics, and creating a long-term roadmap for growth. The ideal candidate has over 5 years of experience in CRM lifecycle marketing, strong analytical skills, and is proficient with CRM tools like HubSpot. This position is remote and offers a competitive salary between $5.5k and $7.1k Euro gross monthly, depending on experience.

Benefits

Competitive salary paying between $5.5k - $7.1k Euro

Remote work flexibility

Access to modern digital tools

Qualifications

• 5+ years of experience in CRM lifecycle marketing or retention strategy roles.
• Experience leading CRM or lifecycle teams for at least 2 years.
• Proven record of driving measurable growth through various channels.

Responsibilities

• Optimize CRM processes to unveil revenue opportunities.
• Define CRM success metrics tied to business goals.
• Create a long-term CRM roadmap aligned with business objectives.

Skills

CRM lifecycle marketing

Data analysis

Email marketing

Cross-functional collaboration

AI-driven personalization

Tools

HubSpot

Conversational AI tools

Job description

TripleTen is a service that empowers individuals regardless of their prior experience to embark on the exciting and challenging journey of mastering tech professions.

Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose and become a valuable member of the tech industry.

TripleTen is a remote first organization mirroring our students who complete our bootcamps in a remote environment.

In The Role

We're looking for a CRM Director who can turn data into meaningful personalized experiences. You'll lead the strategy behind how we engage, nurture and re-engage our users across multiple channels.

The ideal candidate combines strategic vision with hands‑on execution: analytical enough to uncover insights in customer data, creative enough to turn them into compelling communications and tech‑savvy enough to leverage AI‑driven personalization at scale. Your goal will be to guide more users from first interest to confident enrollment.

What you will do :

In your first 3 months you'll :

Optimize Current Processes: Audit and optimize our current CRM experiments (segmentation, data flows, automations across email, SMS, Conversica and Retell AI) to uncover missed revenue opportunities.

Define CRM Success: Define and implement CRM success metrics directly tied to business goals: enrollments, re‑engagements and CAC.

Speed To Impact: Identify and execute the top 3 quick‑win growth opportunities that can deliver measurable conversion improvement and contribute to reducing CAC within the first quarter.

Long Term Strategy: Build a long‑term CRM roadmap with clearly prioritized hypotheses, projects and automation backlog ensuring the teams' efforts align with company goals.

Identify Team Structure: Define resource needs (team structure, tools) required to scale CRM impact.

12 Month Goals You will reduce CAC and achieved a 30% lift in lead‑to‑enrollment conversion through the following focuses :

• Established a repeatable experimentation process that consistently drives double‑digit improvements in lead‑to‑enrollment conversion rates.
• Implemented scalable AI‑driven personalization that improves engagement, reduces drop‑offs and boosts enrollment conversion by 30%.
• Built a clean reliable CRM data infrastructure that ensures accurate event tracking and real‑time insights for business decisions.
• Run initial A/B tests (triggers, messaging channel mix) to validate key hypotheses and establish a testing cadence for ongoing optimization.
• Lead and expand the CRM team to execute and iterate on experiments that continuously optimize the user journey.
• Created cross‑functionally partnerships with content, product and performance teams to deliver adaptive CRM experiences that improve lifetime value and retention.

What we can offer you :

• $5.5k - $7.1k Euro gross monthly payment pending experience and skills.
• Remote Full time position.
• Depending on the candidate’s location this will be an employee or long term contractor role.
• A comfortable digital office. We use modern digital tools Mattermost, Notion, Zoom, HubSpot, HiBob to make working together seamless.
• Growth. Our product and global reach is expanding quickly.
• A diverse and close‑knit global team spread across the US, Israel, LATAM, Europe, Serbia, Georgia, Armenia and more.

Requirements :

• 5 years of experience in CRM lifecycle marketing or retention strategy roles including at least 2 years leading CRM or lifecycle teams.
• Proven record of driving measurable growth through emails, SMS, conversational AI tools.
• Sharp analytical skills: you're comfortable digging into data, spotting patterns and turning insights into action.
• Demonstrated ability to connect CRM initiatives to core business metrics.
• Experience managing or collaborating with cross‑functional teams (Marketing, Growth, Sales).
• Hands‑on experience with CRM platforms like HubSpot including segmentation, lead nurturing and campaign execution.
• Experience from e‑commerce, subscription, fintech or ed‑tech environments—industries known for handling large datasets, high user volumes and personalized customer journeys.
• Familiarity with AI‑driven CRM tools and predictive analytics (e.g., lead scoring, churn prediction, dynamic content generation).
• Strategic communicator able to advocate for CRM’s impact across departments.
• Curiosity for testing and innovation, comfortable experimenting with emerging tools (e.g., AI content assistants, conversational CRM).

Preferred Location :

Candidates based in the UK, Germany, Netherlands are preferred. Other parts of the European Union are possible as well.