CRM Delivery Lead

La Fosse Associates; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading consulting firm is seeking a CRM Delivery Manager for a contract role in Greater London. The successful candidate will lead a comprehensive CRM transformation, ensuring effective delivery and communication across cross-functional teams and external partners. Essential skills include extensive CRM experience, a strong technical background, and the ability to manage third-party suppliers effectively. This role necessitates excellent communication skills and a deep understanding of agile delivery frameworks.

Qualifications

• Proven track record delivering large-scale transformation or CRM/platform implementations.
• Experience managing third-party suppliers effectively.
• Strong understanding of agile delivery frameworks such as Scrum and Kanban.

Responsibilities

• Lead end-to-end delivery of a large-scale CRM transformation.
• Drive coordination across various teams and external suppliers.
• Manage roadmaps, risks, and executive-level reporting.

Skills

Large-scale transformation delivery

CRM delivery experience

Strong technical background

Effective communication

Agile delivery frameworks

Tools

Jira

Azure DevOps

GitHub

Jenkins

Job description

Overview

CRM Delivery Manager – Contract

We are seeking an experienced CRM Delivery Manager to lead a major, business-wide CRM transformation programme. This role requires a highly effective communicator with strong delivery leadership, capable of coordinating cross-functional teams and managing a third-party delivery partner. The successful candidate will bring structure, clarity, and momentum to a complex multi-site programme, ensuring phased CRM rollouts land smoothly and with minimal operational disruption.

Key Responsibilities

• Lead end-to-end delivery of a large-scale CRM transformation, ensuring releases are delivered on time, to scope, and to high quality standards.
• Drive coordination across product, engineering, QA, data, architecture, operational teams, and external suppliers.
• Manage roadmaps, milestones, risks, dependencies, and RAID logs, providing clear governance and executive-level reporting.
• Act as the primary interface between internal teams and the third-party CRM partner, ensuring alignment and accountability.
• Support change management and adoption planning to enable smooth rollouts across multiple business units.
• Maintain delivery discipline through effective sprint planning, Kanban flow management, backlog refinement, and release planning.
• Oversee dependency management across integrations, data migration, testing, training, and readiness workstreams.
• Champion continuous improvement and identify delivery bottlenecks.
• Provide strong challenge, direction, and communication across all teams involved in the programme.

Skills & Experience

• Proven track record delivering large-scale transformation or CRM / platform implementations.
• Broad CRM delivery experience.
• Strong technical and development background, able to engage effectively with engineering and architecture teams.
• Experience managing third-party suppliers and holding partners to delivery commitments.
• Excellent communication and stakeholder management skills, including senior / executive engagement.
• Strong understanding of agile delivery frameworks (Scrum, Kanban, SAFe).
• Experience with tools such as Jira, Azure DevOps, GitHub, Jenkins, or similar.
• Ability to work in fast-paced, ambiguous environments and bring structure where needed.