CRM Customer Support Specialist – Aviation (Southend)

JMC Aviation; Southend-on-Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aviation recruitment firm in the UK is seeking a Customer Support Representative. This role focuses on managing customer relationships and ensuring compliance to drive value for the business. The ideal candidate will have strong customer service experience, be well-organized, and have a good understanding of the aviation industry. This position is permanent and based in Southend-on-Sea, with a Monday-Friday work schedule.

Benefits

25 days annual leave plus bank holidays

Salary Exchange Pension Scheme

Employee Assistance Programme

Life Assurance

Employee Cash Plan

Enhanced Maternity and Paternity Schemes

Professional Growth and Development

State-of-the-art Equipment and Technology

Qualifications

• High level of Customer Services experience focused on delivering value.
• Conscientious, confident, and computer literate.
• Well organized and articulate.
• Good working knowledge of industry standards and software used in MRO.
• Right to work in the UK.

Responsibilities

• Collaborate with customers, suppliers, and internal departments.
• Work towards departmental sales targets alongside the Sr. Commercial Officer.
• Build and nurture customer relationships.
• Manage potential customer complaints and report on issues.
• Relay technical information between workshop engineers and customers.
• Gather information on pricing and performance to improve business.
• Assist with contract queries, invoicing issues, and credit control.

Skills

Customer Service experience

Supplier experience

Computer literacy

Organization

Articulate communication

Tools

Databases

MRO software packages

Job description

A leading aviation recruitment firm in the UK is seeking a Customer Support Representative. This role focuses on managing customer relationships and ensuring compliance to drive value for the business. The ideal candidate will have strong customer service experience, be well-organized, and have a good understanding of the aviation industry. This position is permanent and based in Southend-on-Sea, with a Monday-Friday work schedule.