CRM Campaigns Lead: Personalised Journeys & Growth

Medium; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing delivery service in the U.K. is seeking a CRM Specialist to enhance customer engagement through data-driven campaigns. This role involves planning, executing multi-channel CRM strategies, and using tools like Braze and Klaviyo. Ideal candidates will have 2–4 years of experience in digital marketing and strong analytical skills. The company offers growth opportunities and various employee benefits.

Benefits

Company RSU’s (Company Shares)

Private Medical + Dental cover

Annual performance appraisal and bonus

Employee Discount + FAM membership

Career growth opportunities

Qualifications

• 2–4 years’ experience in CRM, email, or digital marketing.
• Hands-on experience with various CRM platforms.
• Confidence working with data to evaluate performance.

Responsibilities

• Deliver multi-channel CRM campaigns from planning to execution.
• Personalise messaging using customer and behavioural data.
• Collaborate with teams for key promotions and trading moments.

Skills

CRM experience

Email marketing

Hands-on with CRM platforms

Data analysis

Attention to detail

A/B testing

Basic HTML/CSS

Tools

Braze

Klaviyo

Looker

Tableau

Job description

A fast-growing delivery service in the U.K. is seeking a CRM Specialist to enhance customer engagement through data-driven campaigns. This role involves planning, executing multi-channel CRM strategies, and using tools like Braze and Klaviyo. Ideal candidates will have 2–4 years of experience in digital marketing and strong analytical skills. The company offers growth opportunities and various employee benefits.