CRM Analytics Manager - Personalization & Growth

eBay Inc.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading e-commerce platform in Greater London is seeking a CRM Analytics Manager to lead data-driven strategies that enhance customer engagement. The ideal candidate will have hands-on CRM analytics experience, expertise in machine learning for personalisation, and strong statistical skills. This role involves defining metrics, conducting experimentation, and providing actionable insights to senior stakeholders. Competitive compensation and a focus on diverse workforce inclusion are emphasized.

Qualifications

• Hands-on CRM analytics experience delivering measurable impact in consumer environments.
• Experience in developing AI solutions for CRM and personalisation.
• Strong skills in test design and causal inference.

Responsibilities

• Drive measurable outcomes by defining critical metrics that connect CRM performance to retention.
• Scale high-quality experimentation through well-designed A/B tests.
• Translate complex analyses into clear, actionable recommendations.

Skills

CRM analytics experience

Machine learning solutions development

Experimentation and statistics skills

SQL and Python proficiency

Dashboard creation (Tableau preferred)

Business judgment

Strong communication skills

Tools

Tableau

Job description

A leading e-commerce platform in Greater London is seeking a CRM Analytics Manager to lead data-driven strategies that enhance customer engagement. The ideal candidate will have hands-on CRM analytics experience, expertise in machine learning for personalisation, and strong statistical skills. This role involves defining metrics, conducting experimentation, and providing actionable insights to senior stakeholders. Competitive compensation and a focus on diverse workforce inclusion are emphasized.