CRM Analyst

JR United Kingdom; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading luxury brand is seeking an Insights Analyst to play a critical role in shaping customer connections through data insights. You will drive CRM campaign optimisations and influence commercial strategies within a dynamic analytics team. Applicants should have 1–3 years of experience in customer analytics, proficiency in SQL and Excel, and a knack for data storytelling. This role offers hybrid working and a salary up to £45,000.

Benefits

Dedicated weekly time for personal development

Culture valuing data and insight-led decisions

High-impact team collaboration days

Qualifications

• 1–3 years’ experience in customer, loyalty, or CRM analytics.
• Familiarity with A/B testing and campaign measurement.
• Strong commercial instinct to uncover performance drivers.

Responsibilities

• Shape how the brand connects with millions of loyal customers.
• Use data to optimise CRM campaigns.
• Guide commercial strategy across loyalty and personalisation.

Skills

Customer, loyalty, or CRM analytics

SQL

Excel

A/B testing

Data storytelling

Job description

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Location: West London / Hybrid (3 days per week in the office)

Our Client

Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected.

The Insights Analyst will…

…play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise CRM campaigns, and guide commercial strategy across loyalty and personalisation.

This isn’t just crunching numbers - this is end-to-end ownership of analytics projects that influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts.

• 1–3 years’ experience in customer, loyalty, or CRM analytics
• Confident using SQL, Excel and translating data into stakeholder-friendly insights
• Familiarity with A/B testing, control groups, and campaign measurement
• Strong commercial instinct and curiosity to uncover what really drives performance
• Clear communicator with a knack for storytelling through data
• up to £45,000 salary
• Dedicated weekly time for personal development and upskilling
• A culture that genuinely values data and insight-led decisions
• Hybrid working model with high-impact team collaboration days
• Join a brand that blends heritage with data innovation

This is more than a reporting role. It’s a chance to put your stamp on how a luxury brand thinks about its customers. Submit your CV to explore how your insight can shape iconic campaigns.

At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.