CRM Administrative Assistant (12 Month FTC)

AXA XL; Ipswich; On-site; GBP 20,000 - 26,000; Full time

Job summary

AXA XL in Ipswich, UK is seeking a CRM Administrative Assistant to support the Claims Relationship team in delivering efficient motor claims service. You will handle administrative tasks, coordinate with stakeholders, and contribute to reporting and updates to clients.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks, calendars, and data quality to uphold high service standards across the motor claims process.

Qualifications

• Proficiency in Microsoft Office Suite, especially Word, Excel, PowerPoint and Outlook.
• Attention to detail to ensure accuracy in documents and data.
• Strong written and verbal communication across reports and emails.
• Effective scheduling and prioritisation of multiple tasks.
• Good organisational skills and diary/calendar management.
• Problem-solving ability with a proactive approach.
• Team player with collaborative attitude.
• Time management to meet deadlines.

Responsibilities

• Assist with Motor pre-renewal processes and file handling.
• Open files over £50,000 and highlight high-risk items.
• Flag open AD files with reserves older than 10 months.
• Highlight open files with reserves older than 12 months.
• Possible Subro matter – number and value.
• Support CRM team with MI requests per AXA XL protocols.
• Data cleaning liaison with brokers and claims team.
• Post-renewal and client guide updates.
• Prepare meeting packs and review actions from notes.
• Assist with pulling motor report stats and data quality.

Skills

Microsoft Office Suite

Attention to Detail

Communication Skills

Scheduling & Prioritisation

Organisational Skills

Problem-Solving

Team Player

Time Management

Job description

CRM Administrative Assistant

AXA XL is an Equal Opportunity Employer.

Ipswich, UK

In this role, you will play a vital part in assisting the Claims Relationship team to ensure the smooth and efficient delivery of our Motor Claims service. You will support daily operational activities, help manage key client relationships, and contribute to the preparation of reports and updates.

Your role will involve coordinating with various stakeholders, handling administrative tasks related to claims processing, and supporting project initiatives to enhance service quality. By providing proactive support and contributing to the team’s overall workflow, you will help maintain high standards of client service and operational efficiency, ensuring our motor claims processes are handled accurately and promptly.

What you’ll be doing

What will your essential responsibilities include?

• Assistance with Motor pre renewal process


• Open files over £50,000


• Highlight Open AD files with formula reserve – that are older than 10month


• Highlight Open files with formula TP reserves olderthen12 months


• Possible Subro matter – number and value


• Open AD files with AD reserves greater than £10,000 older than 3 months – possible total losses


• Support the CRM team with any ad hoc requests for MI from clients – check and issue to agreed recipients following AXA XL protocols – if they are needed regularlyadvisethe UK Operations & Business Support team.


• If Brokers are looking for data to be cleaned – undertake initial review and contact claims team with findings and requestassistance


• Post renewal process


• Client guide updates / requests


• Any changes advised to the wider claims team


• Assistancewith Client meeting packs


• Highlight Large loss files and request updates from handlers – at least 2weeks’ notice– but longer if possible and collect pack together


• Review meeting notes – to ensure actions have been actioned


• Possible assistancewith pulling together motor report stats packs -


• Assistingwith data monitoring and review of client needs mid cycle,i.e.Subro files being passed to MIS / total losses – client specific requirements being followed –i.e.data quality – refnos/ divisions

You will report to Claims Relationship & Service Manager.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Proficiency in Microsoft Office Suite: A good working knowledge of Word, Excel, PowerPoint, and Outlook, with the ability to create, edit, and manage documents, spreadsheets, and presentations efficiently. Familiarity with advanced features such as formulas, pivot tables, and data analysis in Excel is a plus.


• Attention to Detail: A keen eye for accuracy in all tasks, ensuring that work is error-free, well-organised, and of high quality. Ability to comprehensively review documents and data.


• Good Communication Skills: Effective written and verbal communication abilities. Able to articulate ideas clearly, professionally across various formats including drafting reports, emails, and presentations.


• Effective Scheduling and Prioritisation: Demonstrate the ability to plan and manage multiple tasks or projects simultaneously. Skilled in setting priorities, meeting deadlines, and adapting to changing workloads with a proactive approach.


• Organisational Skills: Capable of maintaining an organised diary and managing calendars to support team goals.


• Problem-Solving Ability: Able to identify issues in a timely manner and suggest practical solutions.


• Team Player: Collaborative attitude with the ability to work well with colleagues at all levels, contributing positively to team dynamics.


• Time Management Skills: Ability to effectively manage time and workload to ensure productivity and punctuality

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.


• Robust support for Flexible Working Arrangements


• Enhanced family-friendly leave benefits


• Named to the Diversity Best Practices Index


• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.


• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.


• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.


• AXA Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com