CRM Account Executive - Energy & Utilities

ServiceNow; Staines-upon-Thames; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading software company based in the UK seeks a CRM Account Executive to oversee the market success of their CRM products. The role involves developing accounts, leading sales strategies, and collaborating with internal teams to enhance customer engagement. Ideal candidates will have over 8 years of sales experience in complex software as well as deep knowledge of the Energy & Utilities sector. Strong communication and relationship-building skills are essential, with expectations of regional travel.

Qualifications

• 8+ years of sales experience in complex software solutions.
• Deep industry knowledge of the Energy & Utilities market.
• Ability to articulate customer success strategies clearly.

Responsibilities

• Oversee market success of CRM products in the Energy & Utilities vertical.
• Develop and grow assigned accounts and sales strategy.
• Lead CRM opportunities in collaboration with core sales teams.

Skills

Solution sales

Account management

Negotiation

Communication skills

Customer relationship management

AI integration in work processes

C-level relationship management

Job description

The CRM Account Executive will oversee market success of ServiceNow's CRM products in the Energy & Utilities vertical. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

• Oversee development and growth of assigned accounts, including development and deployment of territory resources
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
• Arrange and conduct initial Executive and CxO discussions and position meetings
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver 'art of the possible' demonstrations showcasing ServiceNow's CRM product(s) & solution(s), orchestrating relationships as required.
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform
• Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE's, SC's, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
• In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• An deep understanding of the CRM, CX or CSM solution-related business processes essential
• Experience leading complex virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• 8+ years of sales experience within complex software or platform solutions
• Deep industry knowledge of the Energy & Utilities market
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills, including to C-level
• Regional travel required, offices in Staines and London, 1-2 times in the office per week depending on business need
• Fluency in English

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500® . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.