Critical Shift Supervisor

CBRE; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A global real estate services leader is seeking a Critical Shift Supervisor to manage a support team in London. The role involves overseeing daily operations, ensuring compliance with safety standards, and managing vendor relationships. Candidates should have supervisory experience and a diploma or GED, with a preference for those with knowledge in electrical installation regulations. This full-time position offers an opportunity to make a significant impact within the organization.

Qualifications

• 5+ years of job-related experience required.
• Prior shift manager or supervisory experience preferred.
• Ability to lift/carry heavy loads of 50 lbs or more.

Responsibilities

• Manage and oversee the workload and activities of the support team.
• Ensure compliance with safety and security requirements.
• Serve as the point of contact for client and management escalation.

Skills

Supervisory experience

Microsoft Office proficiency

Organizational skills

Problem solving

Knowledge of electrical installation regulations

Education

Diploma or GED

City & Guilds / NVQ level 3 in Electrical Installation

Job description

Critical Shift Supervisor

Job ID 251399

Posted 19-Dec-2025

Service line GWS Segment

Role type Full-time

Areas of Interest Engineering/Maintenance

Location(s) London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Supervisor to join the team located in London.

About the Role:

As a CBRE Critical Services Supervisor, you will oversee the team that resolves and completes day‑to‑day work orders to meet customer satisfaction. This job is part of the Critical and Technical Services job function, responsible for technical maintenance services in critical client environments.

Role Responsibilities:

• Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day‑to‑day activities of the support team members to ensure effective delivery of services. Provide holiday, training & sickness cover for other members of the shift team.
• Review work logs and outstanding items through the in‑house system to ensure completion.
• Ensure that all contractors and staff comply with all company, client safety, and security requirements. Seek out new vendors and maintain relationships with current ones.
• Assist with the development of critical services training programs.
• Point of contact for client and management escalation.
• Share expertise and industry experience with the team to help resolve operational problems.
• Evaluate Planned Preventative Maintenance assessments of plant and equipment and make recommendations on improvements and upgrades.
• Confirm all out‑of‑line situations are documented with incident reports.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Person Specification:

• Diploma or GED with 5+ years of job‑related experience. In lieu of a diploma, a combination of experience and education will be considered. Prior shift manager or supervisory experience preferred.
• City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulations 18th edition).
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• In‑depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master‑level inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.