Critical Services Technician-Day Shifts

CBRE Group, Inc.; Greater London; On-site; GBP 38,000 - 47,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Critical Services Shift Technician to join the team. You will resolve and complete day-to-day work orders to meet customer satisfaction targets within the required time frame.

This role is part of the Critical and Technical Services function, responsible for technical maintenance in client environments, with a 2-on/2-off/3-on shift pattern (07:00–19:00).

Qualifications

• Good technical and faultfinding skills (Essential)
• Educated to City & Guilds in Electrical (or HNC) (Essential)
• Excellent administrative skills (Essential)
• Computer literate (Essential)
• Highly conversant in Microsoft Office suite (Essential)
• Strong interpersonal and communication skills (Essential)
• Apprenticeship (or equivalent programme in Electrical / Mechanical Installation) (Desirable)
• Report writing (Desirable)
• Excellent knowledge of the operation of Mechanical & Electrical Services (Essential)
• Ability to interrogate and operate BMS systems (Essential)
• Knowledge of business-critical services i.e., UPS, Generators and Comms Rooms (Essential)
• 18th Edition IEE regs (Desirable)
• HV Trained (Desirable)
• Must be able to work under own initiative (Essential)
• High level of personal integrity (Essential)
• Takes ownership of issues and ensures completion (Essential)
• Able to organise and manage own workload (Essential)
• Good communication skills both verbal and written to all seniority levels (Essential)
• Understanding of customer needs and standards (Essential)
• Presentable and smart always (Essential)
• Self-motivated with drive to exceptional service (Essential)
• Incumbents must have a high level of energy, confident and stable in manner (Essential)
• Organised, able to prioritise and deliver within high pressure, business-critical environments (Essential)
• Committed to the delivery of excellent customer service (Essential)
• Able to work under pressure whilst remaining calm and focused (Essential)
• Able to make sound decisions based on fact and experience (Essential)
• Working with team members (Essential)
• Provide out of hours accessibility as part of escalation procedure (Essential)
• Must be flexible regarding working hours (Essential)
• Exceptional customer focus (Essential)
• Good understanding of customer requirements (Essential)
• Able to build enduring relationships (Essential)
• High level of responsiveness (Essential)
• Good verbal and written communication skills (Essential)
• Analytical (Essential)
• Personal drive for results – works to exceed goals, expectations, and standards (Desirable)

Responsibilities

• Qualify and act as an appointed Authorized Person (AP) within 6 months from onboarding.
• Maintain an up-to-date log of work completed and outstanding items through the in-house system.
• Ensure that all contractors and staff comply with all company, client safety, and security requirements.
• Participate in the critical services training program.
• Ensure effective communication with the client and management team is maintained.
• Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.
• Provide holiday, training & sickness cover for other members of the shift team.
• Track and complete Critical Services Planned Preventative Maintenance and provide condition assessments of plant and equipment.
• Log and action all out-of-line situations with incident reports.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

Skills

Faultfinding skills

Interpersonal communication

Administrative skills

Microsoft Office

Communication skills

BMS operation

Report writing

Education

City & Guilds in Electrical (or HNC)

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Shift Technician to join the team in London.

About the Role

As a CBRE Critical Services Technician, you will resolve and complete day-to-day work orders to meet customer satisfaction targets and ensure completion in the time frame required.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

Shift pattern: 2 on, 2 off, 3 on, 2 off, 2 on, 3 off (Hours: 0700‑1900).

Role Responsibilities

• Qualify and act as an appointed Authorized Person (AP) within 6 months from onboarding.
• Maintain an up‑to‑date log of work completed and outstanding items through the in‑house system.
• Ensure that all contractors and staff comply with all company, client safety, and security requirements.
• Participate in the critical services training program.
• Ensure effective communication with the client and management team is maintained.
• Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.
• Provide holiday, training & sickness cover for other members of the shift team.
• Track and complete Critical Services Planned Preventative Maintenance and provide condition assessments of plant and equipment.
• Log and action all out‑of‑line situations with incident reports.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

Role Requirements

Skills

• Good technical & faultfinding skills (Essential)
• Educated to a minimum of City & Guilds in Electrical (or HNC) (Essential)
• Excellent administrative skills (Essential)
• Computer literate (Essential)
• Highly conversant in Microsoft Office suite (Essential)
• Strong interpersonal and communication skills (Essential)
• Procedure writing (Essential)
• Apprenticeship (or equivalent programme in Electrical / Mechanical Installation) (Desirable)
• Report writing (Desirable)

Knowledge

• Excellent knowledge of the operation of Mechanical & Electrical Services (Essential)
• Ability to interrogate and operate BMS systems (Essential)
• Knowledge of business‑critical services i.e., UPS, Generators and Comms Rooms (Essential)
• 18th Edition IEE regs (Desirable)
• HV Trained (Desirable)

Aptitude

• Must be able to work under own initiative (Essential)
• High level of personal integrity (Essential)
• Takes ownership of issues and ensures completion (Essential)
• Able to organise and manage own workload (Essential)
• Good communication skills both verbal and written to all seniority levels (Essential)
• Understanding of customer needs and standards (Essential)
• Presentable and smart always (Essential)
• Self‑motivated with drive to exceptional service (Essential)
• Incumbents must have a high level of energy, confident and stable in manner (Essential)
• Organised, able to prioritise and deliver within high pressure, business‑critical environments (Essential)
• Committed to the delivery of excellent customer service (Essential)
• Able to work under pressure whilst remaining calm and focused (Essential)
• Able to make sound decisions based on fact and experience (Essential)
• Working with team members (Essential)

Circumstances

• Provide out of hours accessibility as part of escalation procedure (Essential)
• Must be flexible regarding working hours (Essential)

Core Competencies

• Exceptional customer focus (Essential)
• Good understanding of customer requirements (Essential)
• Able to build enduring relationships (Essential)
• High level of responsiveness (Essential)
• Good verbal and written communication skills (Essential)
• Analytical (Essential)
• Personal drive for results – works to exceed goals, expectations, and standards (Desirable)