Critical Communications Subject Matter Expert

Morson Group; England; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Morson Group is seeking a senior engineer for a hybrid role centered on the Emergency Services Network (ESN) upgrade. The role involves leading technical matters, interfacing with Home Office and emergency services, and coordinating with system suppliers to ensure successful deployment.

Responsibilities include documenting requirements, configuring tests, and contributing expert guidance during onboarding governance meetings to resolve complex technical issues.

Qualifications

• Experience working with Emergency Services organisations and the Home Office.
• Experience in design, configuration, testing and operation of Critical Communications systems.
• Good understanding of the ESN ecosystem and Airwave service.
• Excellent communication, stakeholder management and problem solving.
• Ability to manage complexity and multi-task in a fast-paced environment.
• Strong commercial awareness with a customer-focused approach.

Responsibilities

• Lead technical matters related to connection of Critical Communications solutions within User Organisations including Control Rooms and front line mobile solutions with ESN.
• Understand and communicate technical requirements, configuration needs, and testing criteria to User Organisations.
• Engage with key stakeholders including Home Office leads and system suppliers.
• Attend onboarding governance meetings providing expert insights and resolution strategies for technical issues.

Skills

Emergency Services experience

Critical Communications

ESN Airwave knowledge

Stakeholder management

Communication skills

Change management

Commercial awareness

Job description

A Hybrid role working for a leading Market Telecomms client on the Emergency Services Network upgrade.

The role will entail the following Duties:

• - Lead technical matters related to the connection of Critical Communications solutions within User Organisations including Control Rooms and front line mobile solutions, with ESN.
• - Understand and communicate technical requirements, configuration needs, and testing criteria to User Organisations.
• - Engage with key stakeholders, including Home Office leads, Emergency Services organisations, and system suppliers.
• - Attend onboarding governance meetings, providing expert insights and resolution strategies for technical issues.

Experience required -

• - Experience working with Emergency Services organisations and the Home Office.
• - Strong expertise in the design, configuration, testing, and operation of Critical Communication systems.
• - Good understanding of the ESN ecosystem and Airwave service.
• - Excellent communication, stakeholder management, and problem-solving skills.
• - Ability to manage complexity, change, and multi-task in a fast-paced environment.
• - Strong commercial awareness with a customer-focused approach.