Crisis Support Worker (HTT) | South West London and St George's Mental Health NHS Trust

South West London and St Georges Mental Health Trust; Tooting; On-site; GBP 25,000 - 35,000; Full time

Job summary

A mental health service provider in Tooting is hiring Crisis Support Workers to deliver compassionate care overnight for individuals experiencing a mental health crisis. This role involves direct support, collaboration with qualified staff, and contributing to assessments and care plans. Candidates should be compassionate, communicative, and willing to engage in a multidisciplinary team. Opportunities for professional development are provided.

Benefits

Flexible working

Career development

Inclusive environment

Qualifications

• Experience in mental health services is beneficial.
• Ability to provide practical and emotional support.
• Willingness to learn and adapt in a team environment.

Responsibilities

• Provide direct care and support to service users in crisis during the night.
• Support registered practitioners in assessments and care planning.
• Conduct home visits and welfare checks alongside qualified staff.
• Document care and communicate effectively within the team.

Skills

Compassionate care

Mental health awareness

Communication

Team collaboration

Job description

We are launching a brand-new Enhanced Home Treatment Team (Night Function) as part of Phase 1 of the Trust's Crisis Pathway Redesign. This innovative service has been developed in response to the needs of our local communities and aims to provide specialist crisis care overnight, ensuring that people receive timely, compassionate support when they need it most.

As this is the first phase of a wider redesign programme, the service will continue to develop and evolve. Staff joining the team will play an important role in shaping how the model grows, helping us to learn, adapt, and embed new ways of working that best meet the needs of our service users.

The Enhanced HTT Night Function will:

• Operate across our 5 boroughs (Wandsworth, Merton, Sutton, Kingston, Richmond) to support adults experiencing mental health crisis during the night hours.
• Work closely with daytime HTTs, Liaison Psychiatry in Emergency Departments, the Mental Health Crisis Line, and other services to provide seamless, 24/7 support.
• Offer a truly multidisciplinary approach, bringing together nurses, support workers, and other professionals to deliver safe, effective, and recovery-focused care at home.

This is a unique opportunity to join a service from the ground up, shaping its culture, values, and ways of working. By joining us at this exciting stage, you will be part of a forward-thinking team that is committed to collaboration, continuous improvement, and making a real difference to people's lives.

We are excited to be recruiting Crisis Support Workers (Band 4) to join our Enhanced Home Treatment Team (Night Function). This is a new and innovative service model designed to provide safe, responsive, and compassionate care overnight to people experiencing a mental health crisis in the community.

As a Crisis Support Worker, you will work alongside experienced mental health nurses, supporting the delivery of urgent and intensive home-based care at night. You will play a vital role in ensuring that service users receive timely support, practical assistance, and compassionate listening when they need it most.

You will:

• Provide direct care and support to service users in mental health crisis during the night.
• Support registered practitioners in delivering assessments, interventions, and care planning.
• Carry out home visits, welfare checks, and practical support alongside qualified staff.
• Contribute to risk assessments and the monitoring of mental state, wellbeing, and safety.
• Engage with families and carers to provide reassurance, advice and signposting.
• Document care clearly and promptly on electronic systems (e.g., RIO).
• Work closely with colleagues across the Crisis Pathway, Liaison Psychiatry, Emergency Services, and community teams.

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Tooting (Wandsworth)

Our Trust headquarters is located within the impressive grounds of Springfield University Hospital in Tooting. This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport. Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafés and restaurants.

Clinical Support

• Assist qualified staff with mental health assessments and interventions, including gathering collateral and supporting engagement
• Support the delivery of care plans through structured one-to-one support, health promotion, or social support interventions
• Undertake regular check-in calls, home visits, and community-based appointments alongside or under the direction of qualified clinicians
• Promote service user safety and wellbeing by helping to implement risk management plans
• Observe and report changes in service user presentation or risk, escalating promptly to clinical staff

Operational

• Maintain accurate records of interactions with service users and carers on RiO, under the supervision of registered staff
• Attend zoning meetings, handovers, and team discussions, providing relevant updates
• Contribute to safe and effective care delivery by assisting with practical arrangements (e.g. booking interpreters, organising transport)
• Work flexibly across community, clinic, or home settings in accordance with individual care needs

Communication & Engagement

• Build therapeutic relationships with service users and carers, showing compassion, respect, and empathy
• Support the team in delivering care that is sensitive to cultural, spiritual, and communication needs
• Provide information to service users and carers on available services, signposting where appropriate

Governance & Quality

• Adhere to all Trust policies and procedures including safeguarding, health and safety, infection control, and information governance
• Participate in debriefs, supervision, and reflective practice to support learning and wellbeing
• Contribute to service feedback and improvement activities

This advert closes on Wednesday 22 Oct 2025