Crisis Support Worker (HTT)

NHS; City Of London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A mental health trust in London is seeking Crisis Support Workers for their Enhanced Home Treatment Team, providing urgent overnight support to those in mental health crises. Ideal candidates will have relevant degrees or extensive care experience, with responsibilities including direct care, support for assessments, and contributing to care planning. This role offers competitive salary and flexible working options.

Benefits

Flexible working

Career development

Positive work environment

Qualifications

• An upper second class honours degree or higher in psychology or extensive experience as a Band 3 Health Care Assistant.
• GCSE English and Maths (or equivalent); relevant NVQ Level 3 or willingness to complete.
• Experience with people with mental health problems and/or disabilities.

Responsibilities

• Provide direct care and support to service users in mental health crisis during the night.
• Assist qualified staff with mental health assessments and interventions.
• Support the delivery of care plans through structured one-to-one support.

Skills

Compassionate listening

Risk assessment

Effective communication

Cognitive Behaviour Therapy

Motivational interviewing

Education

Upper second class honours degree in psychology

GCSE English and Maths (or equivalent)

Job description

Crisis Support Worker (HTT)

The closing date is 25 November 2025

We are launching a brand-new Enhanced Home Treatment Team (Night Function) as part of Phase 1 of the Trust's Crisis Pathway Redesign. This innovative service has been developed in response to the needs of our local communities and aims to provide specialist crisis care overnight, ensuring that people receive timely, compassionate support when they need it most.

As this is the first phase of a wider redesign programme, the service will continue to develop and evolve. Staff joining the team will play an important role in shaping how the model grows, helping us to learn, adapt, and embed new ways of working that best meet the needs of our service users.

The Enhanced HTT Night Function will:

• Operate across our 5 boroughs (Wandsworth, Merton, Sutton, Kingston, Richmond) to support adults experiencing mental health crisis during the night hours.
• Work closely with daytime HTTs, Liaison Psychiatry in Emergency Departments, the Mental Health Crisis Line, and other services to provide seamless, 24/7 support.
• Offer a truly multidisciplinary approach, bringing together nurses, support workers, and other professionals to deliver safe, effective, and recovery-focused care at home.

This is a unique opportunity to join a service from the ground up, shaping its culture, values, and ways of working. By joining us at this exciting stage, you will be part of a forward‑thinking team that is committed to collaboration, continuous improvement, and making a real difference to people's lives.

Main duties of the job

We are excited to be recruiting Crisis Support Workers (Band 4) to join our Enhanced Home Treatment Team (Night Function). This is a new and innovative service model designed to provide safe, responsive, and compassionate care overnight to people experiencing a mental health crisis in the community.

As a Crisis Support Worker, you will work alongside experienced mental health nurses, supporting the delivery of urgent and intensive home‑based care at night. You will play a vital role in ensuring that service users receive timely support, practical assistance, and compassionate listening when they need it most.

You will:

• Provide direct care and support to service users in mental health crisis during the night.
• Support registered practitioners in delivering assessments, interventions, and care planning.
• Carry out home visits, welfare checks, and practical support alongside qualified staff.
• Contribute to risk assessments and the monitoring of mental state, wellbeing, and safety.
• Engage with families and carers to provide reassurance, advice and signposting.
• Document care clearly and promptly on electronic systems (e.g., RIO).
• Work closely with colleagues across the Crisis Pathway, Liaison Psychiatry, Emergency Services, and community teams.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill‑health. The Care Quality Commission already rates our services as 'good' – we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti‑racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co‑produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Tooting (Wandsworth)

Our Trust headquarters is located within the impressive grounds of Springfield University Hospital in Tooting. This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport. Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafes and restaurants.

Job responsibilities

Clinical Support

• Assist qualified staff with mental health assessments and interventions, including gathering collateral and supporting engagement
• Support the delivery of care plans through structured one-to-one support, health promotion, or social support interventions
• Undertake regular check‑in calls, home visits, and community‑based appointments alongside or under the direction of qualified clinicians
• Promote service user safety and wellbeing by helping to implement risk management plans
• Observe and report changes in service user presentation or risk, escalating promptly to clinical staff

Operational

• Maintain accurate records of interactions with service users and carers on RiO, under the supervision of registered staff
• Attend zoning meetings, handovers, and team discussions, providing relevant updates
• Contribute to safe and effective care delivery by assisting with practical arrangements (e.g. booking interpreters, organising transport)
• Work flexibly across community, clinic, or home settings in accordance with individual care needs

Communication & Engagement

• Build therapeutic relationships with service users and carers, showing compassion, respect, and empathy
• Support the team in delivering care that is sensitive to cultural, spiritual, and communication needs
• Provide information to service users and carers on available services, signposting where appropriate

Governance & Quality

• Adhere to all Trust policies and procedures including safeguarding, health and safety, infection control, and information governance
• Participate in debriefs, supervision, and reflective practice to support learning and wellbeing
• Contribute to service feedback and improvement activities

Person Specification

Education and Qualification

• An upper second class honours degree or higher in psychology or extensive experience as a Band 3 Health Care Assistant with level 3 NVQ in Health Care related subject
• GCSE English and Maths (or equivalent); relevant NVQ Level 3 or willingness to complete
• Further postgraduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis
• Entitlement to graduate membership of the British Psychological Society

Experience and Knowledge

• Experience of relevant paid work
• Work with people with mental health problems and/or other disabilities
• Experience of paid or honorary/unpaid work in direct care provision
• Previous experience of clinical research/audit in the NHS
• Experience of using Cognitive Behaviour Therapy with clients with mental health problems
• Experience of motivational interviewing techniques
• Experience of facilitating groups with clients with mental health problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South West London and St Georges Mental Health NHS Trust

£33,094 to £36,195 a year per annum inclusive of Inner London HCAs