Crisis Support Worker

Herefordshire and Worcestershire Health and Care NHS Trust; Worcester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A health and care service in Worcester is seeking a motivated individual to join the Crisis Resolution Team. You will provide vital support through a mental health helpline and assist in mental health assessments. Flexible working patterns and various benefits, including 27 days of leave, are offered as part of this role.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Health and wellbeing support

Qualifications

• Experience in supporting individuals in mental health crises.
• Ability to work flexibly across shifts.
• Strong communication skills to handle sensitive situations.

Responsibilities

• Provide support via urgent mental health helpline.
• Conduct mental health assessments.
• Support individuals detained under section 136.

Skills

Motivated

Passionate about mental health

Compassionate care

Trauma-informed care

Job description

Overview

It is an exciting time to join the Crisis Resolution Team as we embark on a new and innovative way of delivering crisis care in Worcestershire. Working for the Crisis Resolution Team means that no two days are the same. The service we provide is critical to those in a mental health crisis and helps enable specialist support from the onset. You will answer calls from individuals or their family members via our dedicated urgent mental health helpline, providing support, advice and signposting to those experiencing a mental health or emotional crisis. You will answer calls from a wide range of professionals via our dedicated professional referral line, helping ensure people get the right support as soon as they need it. You will have the opportunity to support the clinical team members in conducting mental health assessments or providing bespoke crisis support to individuals, both over the phone and face-to-face. You will provide support to individuals who are detained under section 136 and being cared for in our designated place of safety.

We are looking for a motivated and passionate individual to join our Team. We are a dynamic and responsive team who strive to continuously develop and adapt to the needs of individuals, their families and carers in Worcestershire providing compassionate and trauma-informed care when they are at their most vulnerable.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Working Pattern

Shift pattern consists of days and waking nights over a 7‑day period including bank holidays, working 13 shifts over a 4-week period. The team is based in Worcester, but travel across the county may be required. Working in the Crisis Resolution Team will bring you variation each shift and provide regular opportunities for internal and external training and development and we support and encourage career progression. We are flexible and supportive and supervision and reflective practice are prioritised to ensure the wellbeing of staff is at the centre.

If this role interests you, get in touch. Please note the Trust will not routinely provide sponsorship to work for this role. In addition to meeting Home Office salary threshold you must have the significant experience to be offered top of the pay band AND work a minimum of 35.5 hours per week, Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

Benefits

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities