Crisis Service Manager

Mental Health Matters; Maidstone; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading mental health charity is seeking an Area Manager to provide leadership and management for crisis services across a geographical area. The ideal candidate will ensure high-quality support, build relationships with stakeholders, and promote continuous service improvement. Strong leadership and communication skills are essential for this role.

Qualifications

• Experience in leadership and management within a crisis service setting.
• Ability to promote a culture of continuous service improvement.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a geographical area to deliver effective crisis services.
• Build constructive relationships with stakeholders and partners.
• Promote a culture of continuous service improvement.

Job description

Area Manager – Responsibilities

To provide leadership and management of a geographical area to deliver high quality, safe and effective Crisis service in support of the organisation's mission, values and strategy. Ensure the team are responsive to the needs of people in an honest, non-judgemental and open manner which respects the rights of individuals and groups.

Have responsibility for the management of relevant service(s), including negotiating, planning, communicating, report writing and trouble shooting. Enable colleagues to deliver high‑quality, safe and effective support, in line with best practice, equality legislation and MHM policy and procedures. Be a role model for MHM's values, promoting a positive image to all internal and external parties.

Develop constructive professional working relationships with commissioners, colleagues (internally and externally), stakeholders, partners and providers, and attend relevant and regular meetings both internally and externally. Deliver positive networking and engagement with relevant stakeholders and strategy groups. Ensure the Area Manager is fully informed of any issues which may affect the quality of service provision.

Promote and maintain a culture of continuous service improvement. Ensure individuals are supported in a way mindful of age, gender, sexuality and ethnicity, cultural and spiritual needs. Act as a member of the Management On Call Team on a rota basis. Deputise for the Area Manager as required.

About Mental Health Matters (MHM)

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high‑quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to people who access our services.