Crisis Response Operative

North Staffordshire Combined Healthcare NHS Trust; Stoke-on-Trent; On-site; GBP 36,000 - 48,000; Full time

Job summary

North Staffordshire Combined Healthcare NHS Trust is seeking an experienced professional to join the Crisis Resolution and Home Treatment Team (CRHTT) at Harplands Hospital in Stoke-on-Trent. The role focuses on telephone triage, assessing presentation and needs, and facilitating referrals to the Single Point of Access.

You will work within a multidisciplinary team to support risk management and person-centered care planning.

Responsibilities

Job description

We are looking for an experienced, passionate and motivated professional to join our Crisis Resolution Home Treatment Team (CRHTT) at the Harplands Hospital. If you are compassionate, empathetic, want to make a difference and can provide a safe, encouraging and sensitive approach we want to hear from you.

At CRHTT we want to ensure we deliver a service which is responsive to the needs of our service users. We strive to provide the highest quality care at someone's first contact with the service and to continuously improve access to services for those experiencing mental health crisis, and this post is pivotal in achieving this. The post involves working with people of all ages (Children and Young People, Adults or Older People) experiencing a mental health crisis and carrying out a telephone triage to determine a person's presentation and their needs and risks., The post holder will be part of a multi-disciplinary team within the Crisis Resolution and Home Treatment Team, primarily receiving calls, processing enquiries, and facilitating the triage of people referred into the Single Point of Access / Crisis Resolution Home Treatment Team.

For those individuals in crisis, they will undertake an initial triage assessment and work with individuals tosupport risk management and safety plans (this includes receiving and triaging NHS 111 referrals).

They will support Mental Health Practitioners in the Crisis Resolution and Home Treatment Team inassessments, care planning and evaluation of individualised care plans to ensure a high-quality service isprovided.

The role will also include signposting and referring to appropriate services, assisting individuals with mentalhealth needs to navigate and access specialist health, social care and community services that will supportthem in their individual recovery journey. There is an expectation that the post holder will build strong linkswith voluntary and third sector and other partner agencies to collaboratively support the needs ofindividuals.

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.