Crisis Response Operative

NHS Jobs; Stoke-on-Trent; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs is seeking a staff member to work with the Crisis Resolution and Home Treatment Team. The role involves performing initial triage, supporting safety planning, and coordinating referrals and interventions for individuals in crisis.

The post requires engaging with service users by telephone, providing holistic assessments under supervision, and contributing to multidisciplinary teams. A commitment to professional development and safeguarding is essential.

Responsibilities

• To undertake an initial triage assessment for individuals who access the Crisis Resolution and Home Treatment Team.
• To assist in the formulation and delivery of safety plans working in a collaborative way.
• To identify appropriate interventions to ensure individuals are appropriately supported.
• To engage with people who are in a crisis situation and enable effective decision-making to ensure safety.
• To complete referrals to appropriate services.
• Respond when required in a timely manner to be part of a place-based response to meet the needs of the individual in crisis.
• To undertake any duties deemed relevant by the Operational Team Manager, Clinical Coordinator or DutyLead.
• Responsibility for undertaking elements of a holistic assessment over the telephone, under the direction of Mental Health Practitioners. Responsible for regularly working with service-users over the telephone to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals.
• To seek advice from Mental Health Practitioners as necessary and escalate the call to a Practitioner as necessary according to risks.
• Regularly reports and effectively communicates Service Users health status and care aims in care records and verbal reports to Mental Health Practitioners and other members of the multi-disciplinary team.
• Signpost to appropriate agencies that can meet the needs of the individual including benefits and welfare rights.
• To attend and contribute to multi-disciplinary meetings, providing feedback following contact with the Crisis Line.
• Communicates with Service Users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
• Relates appropriately with Service Users, carers, colleagues and others at all times maintaining professional boundaries.
• To maintain and develop a resource database.
• To develop skills and competencies that assist in the delivery of the duties of the service.
• To work within a 24-hour rota system ensuring a comprehensive service to callers to the Crisis Resolution and Home Treatment Team.
• To assist in the design and implementation of service development projects within the service, as required.
• To attend meetings in which service developments are planned and discussed.
• To utilise IT databases, telephony system in accordance with the operational policy.
• To assist in the design and implementation of audits to support the development of the service, along with data collection and analysis.
• At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals.
• Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
• At all times minimizes risks to self and others by undertaking safe working practices.
• At all times works within agreed and established Trust policy and operational procedures.
• Works with other Trust services to promote seamless service-user person centred care from referral/admission, to transfer and discharge on identified care pathways.
• Works in partnership with Service Users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.
• Regularly supports Service Users to access a range of activities and services to maintain their independence and promote their health and wellbeing.
• Regularly provides advice and guidance to Service Users promoting healthy activities and lifestyle choices.
• Regularly provides information, support and guidance to Carers, Friends and Relatives of service users, maintaining appropriate confidentiality.
• Reports concerns about junior staff members work performance to Clinical Leadership Team or Operational Team Manager.
• At all times takes responsibility for own personal and professional development and supports the development of colleagues, students, trainees and volunteers.
• Regularly accesses and makes use of supervision and provides supervision to other staff members (Band 3 Health Care Support Workers) within the team.

Job description

1. 1. To undertake an initial triage assessment for individuals who access the Crisis Resolution and Home Treatment Team.
2. 2. To assist in the formulation and delivery of safety plans working in a collaborative way.
3. 3. To identify appropriate interventions to ensure individuals are appropriately supported.
4. 4. To engage with people who are in a crisis situation and enable effective decision-making to ensure safety.
5. 5. To complete referrals to appropriate services.
6. 6. Respond when required in a timely manner to be part of a place-based response to meet the needs of theindividual in crisis.
7. 7. To undertake any duties deemed relevant by the Operational Team Manager, Clinical Coordinator or DutyLead.
8. 8. Responsibility for undertaking elements of a holistic assessment over the telephone, under thedirection of Mental Health Practitioners. Responsible for regularly working with service-users overthe telephone to negotiate and review existing plans to address identified needs under thesupervision of Registered Professionals.
9. 9. To seek advice from Mental Health Practitioners as necessary and escalat the call to a Practitioner asnecessary according to risks.
10. 10. Regularly reports and effectively communicates Service Users health status and care aims in carerecords and verbal reports to Mental Health Practitioners and other members of the multi-disciplinaryteam.
11. 11. Signpost to appropriate agencies that can meet the needs of the individual including benefits and welfarerights.
12. 12. To attend and contribute to multi-disciplinary meetings, providing feedback following contact with the Crisis Line.
13. 13. Communicates with Service Users and carers, all members of the multi-disciplinary team and staff inexternal agencies using a variety of methods including Information Technology.
14. 14. Relates appropriately with Service Users, carers, colleagues and others at all times maintainingprofessional boundaries.
15. 15. To maintain and develop a resource database.
16. 16. To develop skills and competencies that assist in the delivery of the duties of the service.
17. 17. To work within a 24-hour rota system ensuring a comprehensive service to callers to the Crisis Resolutionand Home Treatment Team.
18. 18. To assist in the design and implementation of service development projects within the service, as required.
19. 19. To attend meetings in which service developments are planned and discussed.
20. 20. To utilise IT databases, telephony system in accordance with the operational policy.
21. 21. To assist in the design and implementation of audits to support the development of the service, along withdata collection and analysis.
22. 22. At all times ensures that own actions, support the equality, diversity, rights and responsibilities ofindividuals.
23. 23. Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
24. 24. At all times minimizes risks to self and others by undertaking safe working practices.
25. 25. At all times works within agreed and established Trust policy and operational procedures.
26. 26. Works with other Trust services to promote seamless service-user person centred care fromreferral/admission, to transfer and discharge on identified care pathways.
27. 27. Works in partnership with Service Users to assist them in identifying activities that are meaningful tothem and that support agreed health outcomes.
28. 28. Regularly supports Service Users to access a range of activities and services to maintain theirindependence and promote their health and wellbeing.
29. 29. Regularly provides advice and guidance to Service Users promoting healthy activities and lifestylechoices.
30. 30. Regularly provides information, support and guidance to Carers, Friends and Relatives of serviceusers, maintaining appropriate confidentiality.
31. 31. Reports concerns about junior staff members work performance to Clinical Leadership Team orOperational Team Manager.
32. 32. At all times takes responsibility for own personal and professional development and supports thedevelopment of colleagues, students, trainees and volunteers.
33. 33. Regularly accesses and makes use of supervision and provides supervision to other staff members (Band 3 Health Care Support Workers) within the team.