Crisis Recovery Worker - Warrington and Halton

Mental Health Matters; Coalville; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Annual pay review

25 days annual leave

Workplace pension

Wellbeing resources

Life Assurance

Blue Light Card

Tickets for Good

Flexible working

Job summary

Mental Health Matters is seeking a compassionate Crisis Recovery Worker for our Warrington and Halton support hub. You will provide person-centred mental health support to adults at risk, delivering crisis care through in-person, phone and video interactions while coordinating with partners for safe, integrated care.

As part of the Community Matters team, you will assess risk, create action and safety plans, help individuals cope, and maintain records to support continuous service development

Qualifications

• A Level 2 qualification in Health and Social Care or equivalent, with willingness to complete Level 3 within 12 months.
• Awareness of mental health issues; lived experience welcomed.
• Good communication, listening and interpersonal skills to engage with sensitive issues.
• Ability to remain calm and de-escalate in distress; make informed decisions.
• Understanding of confidentiality, safeguarding and risk assessment.
• Identify individual needs and contribute to risk assessments and safety plans.
• Good organisational and IT skills; maintain accurate electronic records.
• Work independently and as part of a team; willing to work on a rota.
• Level 3 qualification desirable; experience with record keeping is a plus.

Responsibilities

• Provide crisis recovery support through face-to-face, telephone and video contact.
• Assess needs and risk; develop action and safety plans.
• Help develop coping strategies and access further help.
• Collaborate with colleagues, external agencies and community partners for joined-up support.
• Maintain accurate records and contribute to service development.
• Support individuals through challenging moments and promote recovery.

Skills

Communication skills

Active listening

Interpersonal skills

De-escalation

Confidentiality

Safeguarding

Risk assessment

Organisational skills

IT skills

Teamwork

Flexibility

Education

Level 2 Health & Social Care

Level 3 Health & Social Care (desirable)

Job description

Crisis Recovery Worker - Warrington and Halton

We have an exciting opportunity for a compassionate and motivated Crisis Recovery Worker to join our Community Matters team in Warrington.Working within our Warrington and Halton Support Hub, you will help provide accessible, person-centred mental health support to adults who may be experiencing a mental health crisis or feeling that they are approaching one.

Main duties of the job

The Support Hub provides a welcoming, safe and non-judgemental environment where people can access emotional support, talk through their difficulties and explore ways to manage their mental wellbeing. Our aim is to help people feel heard, supported and empowered, while identifying practical steps towards recovery.As a Crisis Recovery Worker, you will provide emotional support, advice and guidance through face-to-face conversations, telephone and video contact. You will assess individual needs and levels of risk, make informed decisions under pressure and work collaboratively with people to develop appropriate action plans and safety plans.You will encourage individuals to recognise and understand the factors affecting their mental and physical wellbeing, supporting them to develop coping strategies and access further help where needed.You will also work closely with colleagues, external agencies and community partners to ensure people receive appropriate, joined-up support. Accurate record keeping, risk assessment and contributing to the ongoing development of the service will also be important parts of the role.This is a varied and rewarding opportunity to make a real difference to people during some of their most challenging moments.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Job responsibilities

CRISIS RECOVERY WORKER - WARRINGTON & HALTON Hours of work: 24 hours per week Salary: £17,028 with progression to £18,801 per annum (£26,607 - £29,376 FTE) Location: Warrington & Halton Could you be there for someone when they need support the most? Join our team and help people navigate mental health challenges, build resilience and take positive steps towards recovery. About the role We have an exciting opportunity for a compassionate and motivated Crisis Recovery Worker to join our Community Matters team in Warrington. Working within our Warrington and Halton Support Hub, you will help provide accessible, person-centred mental health support to adults who may be experiencing a mental health crisis or feeling that they are approaching one. The Support Hub provides a welcoming, safe and non-judgemental environment where people can access emotional support, talk through their difficulties and explore ways to manage their mental wellbeing. Our aim is to help people feel heard, supported and empowered, while identifying practical steps towards recovery. As a Crisis Recovery Worker, you will provide emotional support, advice and guidance through face-to-face conversations, telephone and video contact. You will assess individual needs and levels of risk, make informed decisions under pressure and work collaboratively with people to develop appropriate action plans and safety plans. You will encourage individuals to recognise and understand the factors affecting their mental and physical wellbeing, supporting them to develop coping strategies and access further help where needed. You will also work closely with colleagues, external agencies and community partners to ensure people receive appropriate, joined-up support. Accurate record keeping, risk assessment and contributing to the ongoing development of the service will also be important parts of the role. This is a varied and rewarding opportunity to make a real difference to people during some of their most challenging moments. About you To be successful in this role, you will be a compassionate, approachable and resilient individual with a genuine passion for supporting people experiencing mental health difficulties. You will need:

• A Level 2 qualification in Health and Social Care, or an equivalent subject, and a willingness to complete an appropriate Level 3 qualification within 12 months of employment.
• An awareness of mental health issues, including an understanding of the challenges people may experience. Lived experience and/or experience of working with people experiencing mental health difficulties is also welcomed.
• Good communication, listening and interpersonal skills, with the ability to build rapport and engage with people experiencing sensitive and complex issues.
• The ability to remain calm and make informed decisions when supporting individuals in distress, including the ability to de‑escalate situations and help people talk openly about their concerns.
• An understanding of confidentiality, safeguarding, risk assessment and the importance of treating everyone with dignity and respect.
• The ability to identify individual needs and contribute to appropriate risk assessments, safety plans and support plans.
• Good organisational skills, with the ability to manage and prioritise your workload in a busy service.
• Good IT skills, including experience using Microsoft Office and maintaining accurate electronic records.
• The ability to work independently and as part of a team, supporting colleagues and contributing positively to the service.
• A flexible and resilient approach, with a willingness to work on a rota to meet the needs of the service.

A Level 3 qualification in Health and Social Care, or equivalent, and experience of record keeping and assessing the needs of people with mental health difficulties would be desirable.

Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values‑led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health and promoting recovery and creating positive change in communities across the country.

What we offer you

• Competitive salaries, with an annual pay review process
• 25 days Annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

Job description

Job responsibilities

CRISIS RECOVERY WORKER - WARRINGTON & HALTON Hours of work: 24 hours per week Salary: £17,028 with progression to £18,801 per annum (£26,607 - £29,376 FTE) Location: Warrington & Halton Could you be there for someone when they need support the most? Join our team and help people navigate mental health challenges, build resilience and take positive steps towards recovery. About the role We have an exciting opportunity for a compassionate and motivated Crisis Recovery Worker to join our Community Matters team in Warrington. Working within our Warrington and Halton Support Hub, you will help provide accessible, person-centred mental health support to adults who may be experiencing a mental health crisis or feeling that they are approaching one. The Support Hub provides a welcoming, safe and non-judgemental environment where people can access emotional support, talk through their difficulties and explore ways to manage their mental wellbeing. Our aim is to help people feel heard, supported and empowered, while identifying practical steps towards recovery. As a Crisis Recovery Worker, you will provide emotional support, advice and guidance through face-to-face conversations, telephone and video contact. You will assess individual needs and levels of risk, make informed decisions under pressure and work collaboratively with people to develop appropriate action plans and safety plans. You will encourage individuals to recognise and understand the factors affecting their mental and physical wellbeing, supporting them to develop coping strategies and access further help where needed. You will also work closely with colleagues, external agencies and community partners to ensure people receive appropriate, joined-up support. Accurate record keeping, risk assessment and contributing to the ongoing development of the service will also be important parts of the role. This is a varied and rewarding opportunity to make a real difference to people during some of their most challenging moments. About you To be successful in this role, you will be a compassionate, approachable and resilient individual with a genuine passion for supporting people experiencing mental health difficulties. You will need:

• A Level 2 qualification in Health and Social Care, or an equivalent subject, and a willingness to complete an appropriate Level 3 qualification within 12 months of employment.
• An awareness of mental health issues, including an understanding of the challenges people may experience. Lived experience and/or experience of working with people experiencing mental health difficulties is also welcomed.
• Good communication, listening and interpersonal skills, with the ability to build rapport and engage with people experiencing sensitive and complex issues.
• The ability to remain calm and make informed decisions when supporting individuals in distress, including the ability to de‑escalate situations and help people talk openly about their concerns.
• An understanding of confidentiality, safeguarding, risk assessment and the importance of treating everyone with dignity and respect.
• The ability to identify individual needs and contribute to appropriate risk assessments, safety plans and support plans.
• Good organisational skills, with the ability to manage and prioritise your workload in a busy service.
• Good IT skills, including experience using Microsoft Office and maintaining accurate electronic records.
• The ability to work independently and as part of a team, supporting colleagues and contributing positively to the service.
• A flexible and resilient approach, with a willingness to work on a rota to meet the needs of the service.

A Level 3 qualification in Health and Social Care, or equivalent, and experience of record keeping and assessing the needs of people with mental health difficulties would be desirable.

What we offer you

• Competitive salaries, with an annual pay review process
• 25 days Annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

Person Specification

Qualifications

• A Level 2 qualification in Health and Social Care, or an equivalent subject, and a willingness to complete an appropriate Level 3 qualification within 12 months of employment.

Experience

• An awareness of mental health issues, including an understanding of the challenges people may experience. Lived experience and/or experience of working with people experiencing mental health difficulties is also welcomed.
• Good communication, listening and interpersonal skills, with the ability to build rapport and engage with people experiencing sensitive and complex issues.
• The ability to remain calm and make informed decisions when supporting individuals in distress, including the ability to de‑escalate situations and help people talk openly about their concerns.
• An understanding of confidentiality, safeguarding, risk assessment and the importance of treating everyone with dignity and respect.
• The ability to identify individual needs and contribute to appropriate risk assessments, safety plans and support plans.
• Good organisational skills, with the ability to manage and prioritise your workload in a busy service.
• Good IT skills, including experience using Microsoft Office and maintaining accurate electronic records.
• The ability to work independently and as part of a team, supporting colleagues and contributing positively to the service.
• A flexible and resilient approach, with a willingness to work on a rota to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mental Health Matters

Address

85-101 Sankey Street, Warrington, WA1 1SR

85-101 Sankey Street, Warrington, WA1 1SR