Crisis Recovery Worker

Recovery Focus; Remote; GBP 24,000 - 29,000; Full time

Job summary

A mental health support organization is seeking an Outreach Crisis Recovery Worker to engage with individuals facing mental health challenges. The role involves liaising with clinical teams, providing support during crises, and conducting home visits. Candidates should have empathy, adaptability, and potentially lived experience in mental health. Competitive salary and generous benefits including annual leave and professional development opportunities are offered.

Benefits

27 days annual leave

Pension scheme with employer contribution

Life assurance

Enhanced sick pay

Professional fee reimbursement

24/7 online GP access

Recognition and long service awards

Bonus of £500

Cycle to Work scheme

Discounts via Blue Light Card

Qualifications

• Caring and compassionate nature.
• Ability to work independently and as part of a team.
• Interest in mental health or experience in the sector.

Responsibilities

• Liaise with clinical teams on referrals and presentations.
• Support individuals with mental health challenges to develop coping strategies.
• Conduct home visits and manage virtual or phone calls with service users.

Skills

Empathy

Adaptability

Experience in Mental health

Group facilitation skills

Driving licence

Job description

Outreach Crisis Recovery Worker

Location: Predominately remote based however there is a requirement to attend homes visits where needed.
Working Hours: 37 hours per week, Monday-Friday 9am-5pm
Contract Type: Permanent
Salary: £24,243 - £28,930 per annum

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the service:

Bay Tree House – Heysham, Lancashire Recovery House is a mental health crisis unit in Morecambe. We are working to a recovery model, and are accessed by referral as either hospital preventions, step down, respite and crisis point support. We have been operating in the area for a number of years and offer a 24hour staffed service to our residents aged 16 and upwards.

About the role:

As a Day Recovery Worker, you will liaise with clinical teams to discuss referrals and clinical presentation of people using our services and make referral decisions based on this. You will support individuals who present in a range of ways, including low mood, depression, anxiety, mania, voice hearing, delusions, self-harm, and suicidal thoughts to develop their own coping strategies to deal with crisis situations. You will also participate in a group work programme to assist people using our services to deal with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.

You will attend home visits, virtual and/or phone calls with people accessing the service.

Additionally, there could be a possibility to take on additional smaller groups if needed, to support the service.

About you:

It is important is that you have a caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team.

• Lived experience is welcomed
• You should be able to easily adapt to new environments
• You should have an interest in Mental health and/or experience within the sector
• Have experience/skills of facilitating / co-facilitating groups
• Driving licence desirable/beneficial if you do not live within the areas

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our and portals
• £500 bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date: 2026-02-02