Crisis House Manager - Sheffield

NHS; Sheffield; On-site; GBP 38,000 - 43,000; Full time

Job summary

A national health service provider in Sheffield is seeking an experienced Crisis House Manager to oversee mental health services. You'll manage a team to deliver high-quality, safe crisis support and develop professional relationships with stakeholders. The ideal candidate has strong management experience, exceptional communication skills, and an understanding of mental health needs. Competitive salary and flexible working arrangements are offered.

Benefits

Competitive salaries

25 days annual leave

Enhanced occupational sick pay

Family-friendly flexible working arrangements

Qualifications

• Experience in colleague management and operational management.
• Ability to support business development and improve services.
• Capacity to work flexible hours including weekends and nights.

Responsibilities

• Manage the Crisis House services effectively.
• Develop relationships with stakeholders and attend meetings.
• Assist in budget management and service delivery.

Skills

Exceptional communication skills

Experience of managing services

Understanding of complex mental health needs

Ability to engage with a range of people

Emotional intelligence

Education

Diploma or NVQ Level 4 Management

Job description

Opening in the new year, the non‑clinical service provision will deliver mental health services to prevent attendance at A&E, including supporting people who have been discharged from hospital but are not yet ready to go home. Providing leadership and management to the team who are delivering high quality, safe and effective crisis services in support of the organisation's mission, values and strategy.

Main duties of the job

• Manage the MHM 24/7 Gleadless and Heeley Crisis Café.
• Develop constructive professional working relationships with commissioners, colleagues (internally and externally), stakeholders, partners and providers, and attend relevant and regular meetings both internally and externally.
• Deputise for the Area Manager as required.
• Assist the Area Manager in the setting of yearly budgets and in‑year reforecasts.
• Have responsibility for the management of relevant service(s), including negotiating, planning, communicating, report writing and trouble shooting.

About us

Mental Health Matters are a national charity who provide innovative and life‑changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

Job responsibilities

Crisis House Manager. Hours of work: 37.5 hours per week including evenings, weekends and some nights. Salary: £38,397 per annum, with progression to £42,723. Location: Sheffield.

Could you make Mental Health Matter? Are you looking for a role where you can have a positive impact on the lives of people living with mental health needs, then this could be the role for you! We have an exciting opportunity for a Crisis House Manager to join our new 24/7 365 day mental health service in Gleadless and Heeley in Sheffield. Opening in the new year, the non‑clinical service provision will deliver mental health services to prevent attendance at A&E, including supporting people who have been discharged from hospital but are not yet ready to go home. Providing leadership and management to the team who are delivering high quality, safe and effective crisis services in support of the organisation's mission, values and strategy. Ensure the team are responsive to the needs of people in an honest, non‑judgemental and open manner which respects the rights of individuals and groups and to support in the mobilisation of new services. We are looking for an experienced mental health crisis manager who is able to manage and support the team, improve quality and lead on commissioner and partner engagement. Our services provide high quality, recovery‑focused support to people who have a range of mental health needs.

About you. To role, you will need to be an experienced Mental health service manager able to review and improve services and support business development. You will be an inspiring leader, a good team player, an advocate for good mental health, able to work evenings and weekends and occasional nights. The successful candidate will have exceptional communication skills, experience of systems and data recording, experience of providing support, understanding of complex mental health needs, ability to engage with a range of people, ability to speak to and encourage people who use our services, and display exceptional emotional intelligence.

What we offer you

• Competitive salaries, with an annual pay review process.
• 25 days Annual leave, increasing with length of service, plus bank holidays.
• Enhanced Occupational Sick pay.
• Access to our workplace pension scheme.
• Family‑friendly and flexible working arrangements to support a good work‑life balance.
• Access to our Wellbeing Offer ‒ including EAP, Virtual GP service and wellbeing resources.
• Life Assurance and Free Will writing service.
• Blue Light Card and Charity Workers discounts.
• Access to Tickets for Good.
• Employee recognition and celebration schemes.
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations.

How to Apply

We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Jackie Redding.

Person Specification

Qualifications

• Diploma or NVQ Level 4 Management /Equivalent (or willing to work towards and achieve within a set period of time).

Experience

• Experience of all aspects of colleague management.
• Experience of management, including project, service and operational management.
• Experience of managing and delivering to agreed budgets.
• Experience of performance management and performance appraisals.
• Experience of setting and delivering to agreed targets.
• Experience of recruitment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.