Crisis Care Practitioner - 111 Mental Health Option

NHS; Bury St Edmunds; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

A healthcare organization is seeking a Crisis Care Practitioner to provide mental health support via telephone. This role involves conducting assessments, crisis intervention, and collaborating with multidisciplinary teams. Ideal candidates are registered mental health professionals with experience in psychological therapies. The position offers competitive NHS benefits, including an NHS pension and training programs, alongside a salary ranging from £31,049 to £37,796 per annum.

Benefits

NHS pension

Comprehensive training programs

Career progression opportunities

Generous annual leave

Staff physio service

NHS discounts

Qualifications

• Current Registration on the NMC register or equivalent qualifications.
• Experience in evidenced based psychological therapies.
• Desirable qualifications include teaching certificate or equivalent.

Responsibilities

• Conduct assessments and triage over the phone.
• Documentation of assessments and referrals.
• Liaison with other professionals and teams.
• Develop safety plans for clients.

Skills

Evidenced based psychological therapies

Crisis intervention techniques

Communication skills

Education

Registered Mental Nursing Certificate (RMN)

Occupational Therapist registration

Psychological Therapy qualification

Social Workers registered GSCG

Relevant mental health degree

Job description

Job summary

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you ?

This could be the job for you. We're looking for talented mental health professionals, including nurses, social workers and occupational therapists to work in our 111 Mental Health Option Crisis Service in Suffolk.

Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self‑determined by the person or people experiencing the situation and that this requires an empathetic and non‑judgmental approach, which holds those experiencing the crisis at the very centre.

Working via telephone conducting assessments across the crisis pathway, our Crisis Care Practitioners are experts in validating, de‑escalating crisis and coaching people in distress tolerance and emotional regulation strategies.

Using a range of brief psychological interventions, our Crisis Care Practitioners work within the recovery model of care by empowering patients, carers and families to manage distress and crisis effectively.

You'll be undertaking clinical risk assessments, based on latest empirical evidence and compliance with local policies and procedures with awareness and knowledge of safeguarding of adults and children and positive risk management.

*Job description subject to job evaluation*

Main duties of the job

The post involves working with clients of the Mental Health Crisis Service over the phone. The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting as well as being able to move flexibly within the crisis pathway.

About us

We are proud of our culture of honesty, team involvement and ownership of quality patient care with job satisfaction. There will be opportunities to be involved with training, strategy and service development.

Benefits included with this role are:

• NHS pension
• comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more

Job responsibilities

• Answering calls from Service Users and on occasion professionals
• Triaging and assessing over the phone
• Safety Planning
• Documentation of above including referrals, Notes, referrals to other teams
• Liaison with other professionals and teams
• On occasion, creating formulations and plans for our regular callers
• Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
• Face to face assessments where appropriate
• Shadowing other teams where appropriate/possible
• Brief intervention over the phone where appropriate
• Quality Improvement

Person specification

Qualifications – Essential

• Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register. Or Occupational Therapist registration HPC Or Psychological Therapy qualification Or Psychologist with BPS approved post graduate certificate Or Social Workers registered GSCG Or Graduate in relevant mental health degree Or other relevant skills/ qualification as identified in the Job Description

Qualifications – Desirable

• Teaching (clinical practice) qualification/certificate or equivalent experience.
• Qualified psychological therapist

Experience – Essential

• Application of evidenced based psychological therapies relevant to the clinical service.

Experience – Desirable

• Involvement in innovative clinical practice.
• Experience working within the crisis pathway
• Experience of working with young people and their families including LD and autism.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website (opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Norfolk & Suffolk Foundation NHS Trust

Wedgwood House, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, IP33 2QZ

Employer's website: https://www.nsft.nhs.uk/Pages/Home.aspx (opens in a new tab)

Additional information

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £31,049 to £37,796 a year gross per annum/pro rata

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working

Reference number: 246-WSU7674580