CRHT Team Manager

Black Country Healthcare NHS Foundation Trust; Dudley; On-site; GBP 45,000 - 55,000; Full time

Job summary

A National Health Service organization is seeking a CRHT Team Manager to oversee a multi-disciplinary team in Dudley. The successful candidate will manage the ongoing operations of the Crisis Home Treatment team, ensuring effective mental health services are delivered in compliance with national standards. This position requires a registered mental health professional with significant leadership experience. The role focuses on developing team capabilities and managing a vibrant service ethos aligned with the Trust's values.

Qualifications

• Experience of working within a crisis or home treatment model.
• Minimum of 2 years’ experience of working at band 7 in a leadership role.
• Experience in working collaboratively with other agencies.

Responsibilities

• Develop and manage the multi-disciplinary CRHT Service.
• Oversee the development of new initiatives within the CRHT service.
• Ensure staff have a robust understanding of process and evidence-based practice.

Skills

Ability to work using own initiative

Effective written and verbal communication skills

Effective interpersonal skills

Ability to manage and facilitate change

Ability to work effectively as part of a team

Education

Registered Mental Health Professional (Nurse, OT, SW)

Training in Health Care Management at degree level or equivalent management experience

Evidence of post-registration and/or postgraduate development

Evidence of continued professional development

Job description

CRHT Team Manager

The closing date is 30 December 2025

Black Country Healthcare NHS Foundation Trust

The successful post holder will work 37.5 hours per week as a Band 7 Team Manager in one of our Crisis Resolution/Home Treatment Teams (CRHTT). There is also the expectation to occasionally provide cross‑cover support to other CRHTTs in other localities in the Black Country.

You will be responsible for the ongoing day‑to‑day management and future development of a multi‑disciplinary Crisis Home Treatment team; ensuring that the service operates in line with national guidance related to CRHTT and within the Operational Policy for the service; and developing and maintaining a service ethos which underpins the Trust's Vision & Values and Trust's Quality Priorities.

CRHTT is at the forefront of providing an excellent borough‑wide 24/7 urgent care mental health service to clients who would otherwise require hospital admission.

You will be motivated for the challenge and committed to developing your own leadership styles, having a strong personal values base and modelling the Trust Values.

Main duties of the job

• To develop and manage the multi-disciplinary CRHT Service, providing high quality, timely assessment and treatment interventions plus signposting for ongoing support.
• To manage the activity and communication of the various professionals within the CRHT Service to ensure an integrated and effective service.
• To ensure all staff have a robust understanding of process, evidence‑based practice and philosophy of CRHTT.
• To be involved in the development and planning of future locality, borough & Black Country‑wide services.
• To oversee the development of new initiatives within the CRHT service in line with the local response to sustainability and transformation partnership.

About us

Are you passionate about delivering positive change to the people of the Black Country?

Do you want to work with a talented workforce to meet new challenges and improve care for our local communities?

Then our Trust is the place for you.

We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.

Whatever your background or education, working in a healthcare setting like ours is a demanding yet extremely rewarding experience. We offer exciting and rewarding career opportunities in a variety of fields.

We take pride in supporting, developing and engaging with our workforce. Staff engagement, recognition and wellbeing are vital to the success of our organisation, and we strive to provide a setting in which our staff can showcase their skills, innovative solutions and dedication to healthcare.

Job responsibilities

To ensure that the team has appropriate arrangements in place to guarantee that efficient, effective, equitable and economical services are provided to all service users.

To respond to complaints and suggestions from service users and carers in accordance with Trust policies and procedures, and to participate as appropriate in the investigation of complaints, grievances, significant events and disciplinary matters in accordance with Trust policies and present the outcome of the investigations to the relevant personnel.

To lead the team in the development of knowledge, ideas and work practice.

To delegate work appropriately to others.

To monitor the workload and performance of team members using Trust electronic systems, provide reports to senior managers and exception reports for information.

To provide regular line‑management supervision to members of the team as per Trust policy in conjunction with the wider Band 7 structure of CRHT, ensuring supervision responsibilities are delegated and shared appropriately across the management structure, with the post holder retaining supervision responsibilities for complex staff needs.

Ensure all staff receive annual appraisals and have personal development plans in place, delegating responsibility appropriately across the wider Band 7 structure in CRHT for compliance to be achieved, and participate in their own appraisal to ensure development and planning.

To agree and monitor explicit performance targets with staff relevant to service delivery.

To monitor staff sickness and absence and offer appropriate counselling or actions. To recruit new staff to vacancies that may arise within the service and to maintain robust induction processes for all new staff.

To promote and foster good relations with other teams and agencies and ensure that any issues are addressed at the earliest stage.

To ensure that full and appropriate use is made of information systems and that all relevant activity and intervention is recorded appropriately to enable access to information regarding individual service users and also aggregated data.

To attend regular management and planning meetings, workshops and conferences relating to mental health issues.

To implement and support any performance management systems agreed by senior managers, regularly monitor and audit systems and records to ensure compliance with procedures and standards.

To take note of and, where appropriate, act upon any external audits or reviews that are of relevance to the team.

To take responsibility for the efficient use of resources within the team, manage staff leave, car mileage and all other resources to ensure services are provided effectively and efficiently.

To report to the Pan Trust Service Manager.

Person Specification

Education/Qualification

• Registered Mental Health Professional (Nurse, OT, SW)
• Evidence of post‑registration and / or postgraduate development
• Evidence of continued professional development
• Training in Health Care Management at degree level or equivalent management experience

Knowledge/Experience

• Experience of working within a crisis or home treatment model
• Minimum of 2 years’ experience of working at band 7 in a leadership role
• Experience in working collaboratively with other agencies
• Knowledge of developments within the STP
• Working knowledge and experience of person‑centred care
• Knowledge of relevant legislation and guidelines including Health & Safety, Care Act, MHA1983 (with subsequent amendments) and Mental Capacity Act 2005
• Experience of delivering health care programmes within a community context
• Knowledge of risk assessment and risk management skills

Skills/Personal Qualities

• Ability to work using own initiative
• Ability to work effectively as part of a team
• Effective written and verbal communication skills
• Effective interpersonal skills
• Ability to manage and facilitate change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Bushey Fields Hospital / Pan‑Trust Working