Crew & Watch Manager (Fire Control)

We Manage Jobs(WMJobs); Royal Leamington Spa; On-site; GBP 39,000 - 41,000; Full time

Job summary

Warwickshire Fire and Rescue Service is looking for a Watch Manager and Crew Manager to lead and supervise the Fire Control Team in Royal Leamington Spa. The role demands excellent leadership, analytical skills, and high-quality customer care to effectively manage emergency responses. Candidates with strong communication skills and a commitment to nurturing team development are encouraged to apply. A generous pension scheme and benefits are offered in this on-site, permanent position.

Benefits

Generous pension scheme

Agile working options

Generous annual leave

Employee benefits and discounts

Qualifications

• Demonstrate knowledge and experience to lead a team.
• Provide high-quality service in high-pressured situations.
• Complete and upload the Performance and Behaviours Application.

Responsibilities

• Lead and supervise the Fire Control Team.
• Manage staff reporting and develop effective working relationships.
• Participate in safeguarding and welfare activities.

Skills

Leadership

Analytical skills

Customer care

Communication

Education

Professional competence as defined in the NFCC Leadership Framework

Job description

• Watch Manager B (Fire Control)
• Crew Manager (Fire Control)
• Leamington Spa
• Permanent Contract
• Salary : CM £39,256 - £40,949 / WMB £41,836 - £45,792

An exciting opportunity has risen to be part of the Fire Control Team for Warwickshire Fire & Rescue Service.

We are advertising for the roles of Watch and Crew Manager within Fire Control.

Applicants are welcome from current, substantive Firefighter (Control) internally or external Firefighter (Control) candidates from other FRS’s, seeking a promotion opportunity. This is extended to competent Crew Manager (Control) positions from other FRS’s who may wish to transfer to Warwickshire Fire and Rescue Service.

About Us

Based at our Headquarters in Leamington Spa, you’ll be joining our established team, working on a flexible shift pattern.

The successful applicant will demonstrate the knowledge, skills and experience required to lead a Team. As you’ll be the first point of contact to emergency callers dialing 999 for Fire and Rescue, it’s important that you can deliver a high standard of customer care to manage customer and Service expectations.

You’ll need to be able to provide a high quality, professional service by using clear communication, taking ownership of enquiries and finding solutions. You’ll need to be able to work dynamically in a high‑pressed situation with good analytic/problem solving skills.

As a Crew/Watch Manager you will provide Leadership, supervision and development to support team members in performing their roles competently. You’ll actively manage reporting staff to establish and maintain effective working relationships – promoting a culture of support, excellence and continuous improvement.

Candidates will need to demonstrate their professional competence and leadership behaviours as defined in the NFCC Leadership Framework and Core Code of Ethics.

As part of your application, you are asked to complete and upload the Performance and Behaviours Application, detailing the skills and attributes you hold, which are relevant to this role.

The application will be made up of 5 separate areas, these will include:

1. Personal Impact
2. Outstanding Leadership
3. Service Delivery
4. Organisational Effectiveness
5. Core Code of Ethics

Your Performance and Behaviours application should be uploaded to your online application form, within the relevant section, prior to submission.

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit Warwickshire Pension Fund homepage – Warwickshire Pension Fund.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre‑engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

For further information about the role please contact SM Amanda Swinden [e-mail]

Closing date: 23:59 on December 7th 2025

Interviews anticipated: December 16th 2025

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more.