Crew Member

McDonald's United Kingdom; Dumfries; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s United Kingdom is seeking a Crew Member to deliver welcoming customer service, assist in food preparation and maintain a clean, inviting restaurant environment. You will engage with customers, take orders, and help with daily operations in a fast-paced setting.

This role offers shift patterns across weekdays and weekends, with training provided. No prior experience is required, and a positive, team-oriented attitude is valued as you contribute to a great customer experience.

Qualifications

• No prior experience required; full training will be provided.
• Strong communication and people skills are a plus.
• Ability to work in a fast-paced environment and adapt to shifts.

Responsibilities

• Deliver high standards of quality, service and cleanliness.
• Provide friendly, fast and accurate service to customers.
• Complete tasks according to training and company guidelines.
• Follow all safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member to maintain a positive environment.

Skills

Customer service

Teamwork

Hospitality

Communication

Job description

Come join the McDonald’s Experience.

Looking for a role where your positivity, hospitality, and teamwork make a real impact? At McDonald’s, we're not just serving food, we're creating moments. As a Crew Member, you'll be at the heart of our customer experience, helping to deliver quality food, clean spaces, and friendly service.

This role requires availability to work shifts across various days and times. To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements.

What We Stand For

At McDonald’s, our employees are at the heart of everything we do. McDonald’s is built on five core values: Serve, Inclusion, Integrity, Community, and Family. These values guide how we work together, how we treat our customers, and how we support each other. We're committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all.

What does a day as a Crew Member look like?

As a Crew Member, you'll play a vital role in delivering a great customer experience. Whether you're preparing food, serving at the counter, or assisting customers, you'll make sure every visit is a positive one.

Your responsibilities will include:

• Delivering high standards of quality, service, and cleanliness
• Providing friendly, fast, and accurate service
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment

This dynamic and fast-paced position requires a high level of enthusiasm, dependability, and a clear commitment to creating a welcoming and inclusive environment.

We're looking for individuals who are:

• Naturally friendly, welcoming, and helpful, with a passion to make others feel valued
• Have strong communication & hospitality skills
• Able to thrive in a dynamic environment and consistently bring a positive, engaged approach to work
• Eager to learn and follow guidance
• A team-focused mindset and willingness to learn

No experience is necessary as full training will be given!

What's in it for you?

We offer a rewards and benefits package designed to support you both at work and beyond, including:

• Skills for life - Learn transferrable skills that will help you grow, whether you're full or part time.
• Employee Assistance Programme - Access counselling, mental health support, and helpful resources whenever you need them.
• Exclusive discounts - Save on shopping, travel, gym memberships, and more.
• Premium pay for some overnight hours - Extra reward for some of those late-night hours.
• Recognition and rewards - From Employee of the Month to long-service awards, we celebrate your contributions.
• Free meals on your break - Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)
• Career development - Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.
• And many other great benefits specific to your restaurant.

Additional role information: