Crematorium Assistant - Catering

Dignity Plc; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading funeral service provider in the UK is looking for a compassionate Crematorium Assistant to join their team at Grenoside Crematorium. The role involves providing hospitality services, supporting chapel duties, and maintaining grounds. Ideal candidates will have strong interpersonal skills, excellent customer service experience, and be adaptable to various tasks. The position offers flexible hours with a minimum of 16 hours per week, and training for food hygiene certification will be provided.

Qualifications

• Strong interpersonal skills to communicate empathetically with families.
• Excellent customer service skills and experience in customer-facing roles.
• Eager to learn and adaptable for a multi-skilled role.
• Flexible and able to work weekends.
• Holds a valid Level 2 Food Hygiene Certificate (not essential as this will be provided).

Responsibilities

• Support chapel services, including setting up seating and greeting families.
• Greet customers warmly and take orders.
• Handle customer concerns to provide a positive dining experience.
• Prepare and serve hot and cold drinks.
• Assemble light meals, snacks, or sandwiches.
• Process payments and manage change correctly.
• Maintain the crematorium grounds and ensure cleanliness.
• Follow hygiene regulations and health & safety requirements.
• Ensure safe handling and storage of food items.

Skills

Interpersonal skills

Customer service

Adaptability

Flexibility

Education

Level 2 Food Hygiene Certificate

Job description

Position: Crematorium Assistant
Location: Grenoside Crematorium, Grenoside, Sheffield
Job Type: Part-Time, Permanent – 16 hours minimum per week
Salary: £10,483.20 per annum
Flexible to work additional hours as required, and every other Saturday 9am – 4pm.

Role Overview

Are you compassionate, customer-focused, and passionate about supporting families during difficult times? We are seeking a Crematorium Assistant to join our team at Grenoside Crematorium. This versatile role will consist of providing hospitality service in our grounds Café, supporting with chapel duties and occasional grounds maintenance.

Key Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Greet customers warmly and take orders.
• Handle customer concerns and provide a positive dining experience.
• Prepare and serve hot and cold drinks (coffee, tea, juices, etc).
• Assemble light meals, snacks, pastries, or sandwiches.
• Process payments, issue receipts, and manage change correctly.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well‑presented.
• Follow hygiene regulations and health and safety requirements, ensuring correct PPE is worn.
• Ensure safe handling and storage of food items.

Qualifications

• Strong interpersonal skills and communicate empathetically with families.
• Excellent customer service skills and experience in customer‑facing roles.
• Eager to learn and adaptable to a multi‑skilled role.
• Flexible and able to work weekends.
• Holds a valid Level 2 Food Hygiene Certificate (not essential as this will be provided).

About Dignity

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to shaping modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral but before and after as well.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

FCA Statement

We're regulated by the FCA, so some roles may be subject to background checks.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.