Crematorium Assistant

OurCoop; Burton upon Trent; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Fantastic colleague discount

Retail discounts

Colleague Dividend

Colleague recognition

Personalised learning and development

Paid volunteering leave

Enhanced family-friendly policies

Wellbeing resources

Annual health check kit

Company sick pay

Life Assurance

Nest of wellbeing resources

Job summary

OurCoop is hiring a Crematorium assistant to help create a respectful environment for families saying goodbye. You will be part of a close-knit team, learn the cremation process, and assist with transfers and care of the deceased.

A full driving licence is essential and shifts vary with duties including grounds maintenance. You will engage with families, Funeral Directors and other partners, handle inquiries, and work within health and safety guidelines.

Qualifications

• Must hold a full driving licence.
• Demonstrates clear and confident communication.
• Attention to detail essential for sensitive environments.

Responsibilities

• Assist with transferring the deceased into our care.
• Help manage and maintain crematorium grounds and cleanliness.
• Support with client inquiries and liaise with doctors and suppliers; comply with health and safety regulations.

Skills

Driving licence

Confident communicator

Attention to detail

Customer service experience

Job description

What will you be doing?

As a Crematorium assistant you'll be working as a dedicated member of our team to create an environment for families to say a final goodbye.

The role will entail all aspects of the crematorium journey from, learning and understanding the cremation process to transferring the deceased person into our care. You'll need to hold a full driving licence and be flexible working across varying shifts. Physical ability to lift is essential in this wide-ranging role.

You’ll work closely with your colleagues as a family unit, who flex and support each other in a variety of duties, including the transfer of the deceased within our Society vehicles as well as managing and maintaining the grounds and crematorium cleanliness.

Bringing a positive can-do attitude is essential to support the day-to-day operation. It is key every task is completed to the highest standard to ensure our clients expectations are always met.

There are many aspects to this varied role which will all be supported by in house training. Other key areas of responsibilities include, supporting the team with client inquiries, liaising with 3rd party businesses, such as doctors and suppliers, and complying with all health and safety regulations.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

How will I know if I am right for this role?

A confident communicator with a passion for detail will make sure you are successful in your role.

This role will require you to drive one of our company vehicles, so a full driving licence is essential.

Experience in a customer facing environment would be beneficial but not essential.

As a representative of our funeral services within the local community, you'll be comfortable in building up good working relationships with Funeral Directors, local clergy, celebrants and other working partners.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.

What benefits are available to you?

In addition to our competitive salaries, our colleagues also benefit from:

Reward and Benefits

• Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition - we celebrate our colleague’s achievements both personally and professionally
• Personalised learning and development - with easy access to a wide range of training programmes
• Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies - to help you feel fully supported during any significant life events.
• Wellbeing
• Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan - your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance - after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn - helping you support charities which mean something to you.
• Financial Wellbeing
• iTrent Financial Wellbeing (Wagestream) - offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
• Salary Sacrifice schemes
  • Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
  • Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
  • Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
  • Holiday buy - colleagues can buy up to a week extra of annual leave each year
• Company Pension - you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop (careers.coop)

Who are we?

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.

The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.

OurCoop and its family of businesses are trading names of Central England Co-operative Limited.