Crematorium Assistant

Jeroen den Hartog Photography & Image Processing; Anlaby; On-site; GBP 60,000 - 80,000; Part time

Job summary

A funeral service provider in Hull is looking for a compassionate and dedicated Crematorium Assistant to support families during times of loss. The role involves assisting with chapel services, managing service bookings, and maintaining the grounds. Successful candidates should have strong interpersonal skills and some experience in customer-facing roles, as well as being physically fit for manual tasks. Full training will be provided to ensure that you can deliver services with care and professionalism. This part-time position offers a competitive hourly wage and various employee benefits.

Benefits

22-25 days annual leave + bank holidays (pro rata)

Company pension

Life assurance

Employee assistance programme

Annual company bonus

Qualifications

• Strong interpersonal skills to communicate empathetically with families.
• Physically fit and capable of performing manual tasks.
• Comfortable using basic IT systems for bookings and administrative tasks.
• Experience in a customer-facing role is preferred.
• Eager to learn and adaptable to a multi-skilled role.

Responsibilities

• Support chapel services, including seating setup and assisting families.
• Maintain the crematorium grounds and memorial areas.
• Operate cremator equipment when required, training provided.
• Manage service bookings and handle enquiries professionally.
• Adhere to health and safety regulations.

Skills

Interpersonal skills

Communication

Manual labor capabilities

IT proficiency

Experience in customer-facing roles

Job description

Position

Crematorium Assistant

Location

Haltemprice Crematorium, Hull

Job Type

Part-Time, Permanent 12 hours per week, inclusive of Saturdays.

Salary

£12.60 per hour

Overview

Why This Role Matters

At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As a Crematorium Assistant - Level 1, you will play a crucial role in ensuring that our services run smoothly, our grounds remain beautifully maintained, and our clients are treated with care and compassion.

The Role

As a Crematorium Assistant, you will provide multi-skilled support across the crematorium, ensuring that services are conducted professionally, grounds are well-presented, and administrative tasks are efficiently managed.

Key Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Operate cremator equipment when required (training will be provided).
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

About You

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

What We Offer

• A role that makes a meaningful difference in the lives of families.
• Full training and ongoing support
• 22‑25 days annual leave + bank holidays (pro rata)
• Company pension, life assurance, and employee assistance programme
• Annual company bonus

What are the next steps?

If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

Application Information

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.