Creditor Liaison Officer

The ReKruit; Salford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Generous holiday allowance

Modern Salford Quays office

Job summary

The ReKruit is seeking a dedicated Creditor Liaison Officer in the United Kingdom to be the primary contact for creditors throughout the insolvency process. You will ensure clear communication, respond promptly to inquiries, and support case progression with professional service.

Key responsibilities include managing creditor communications, processing proofs of debt, maintaining case records, and preparing statutory reports.

Qualifications

• Experience in insolvency or related financial services roles.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Proven ability to manage multiple tasks to deadlines.
• Proficient in Microsoft Outlook, Word and Excel.

Responsibilities

• Act as main contact between the firm and creditors throughout the insolvency process.
• Manage creditor communications via phone, email and letters.
• Process proofs of debt and creditor claims, and maintain case records.
• Assist with preparation/distribution of statutory reports and notices.
• Monitor voting requirements and creditor responses for meetings.
• Collaborate with Insolvency Practitioners and internal teams to ensure service standards.

Skills

Insolvency knowledge

Customer communication

Time management

Office suite

Stakeholder management

Problem solving

Teamwork

Tools

IPS

Vision Blue

Turnkey

Job description

An established insolvency practice is seeking a dedicated Creditor Liaison Officer to act as the primary point of contact between the firm and creditors throughout the insolvency process.

The successful candidate will ensure effective communication, resolve queries efficiently, and support the smooth progression of cases while maintaining high levels of professional service.

Key Responsibilities

Creditor Communication

• Manage inbound and outbound communications with creditors via telephone, email, and written correspondence.
• Respond promptly and professionally to creditor enquiries.
• Build and maintain positive relationships with key creditor contacts.
• Provide accurate updates regarding insolvency cases and timelines.

Case Administration

• Process proofs of debt and creditor claims.
• Maintain accurate and up-to-date case management records.
• Assist with the preparation and distribution of statutory reports and notices.
• Monitor creditor responses and voting requirements for meetings and decision procedures.

Stakeholder Management

• Liaise effectively with Insolvency Practitioners, case administrators, and other internal departments.
• Escalate complex creditor issues where appropriate.
• Support the delivery of excellent service standards to all stakeholders.

Compliance

• Ensure all activities are completed in accordance with insolvency legislation, industry regulations, and company procedures.
• Maintain confidentiality and handle sensitive information appropriately.
• Assist with audit and compliance requests as required.

Person Specification

• Previous experience within insolvency, debt solutions, financial services, banking, or a customer-focused administration role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work to deadlines.
• Proficient in Microsoft Office, particularly Outlook, Word, and Excel.
• Professional and confident telephone manner.
• Previous experience working within corporate or personal insolvency.
• Knowledge of IVA, CVL, Administration, Bankruptcy, or Liquidation processes.
• Familiarity with IPS, Vision Blue, Turnkey, or other insolvency software.
• Experience handling high volumes of stakeholder communication.
• Communication and relationship management
• Problem-solving skills
• Time management
• Teamwork and collaboration
• Professionalism and integrity
• Salary up to £28,000 per annum.
• Modern Salford Quays office location.
• Clear career progression opportunities.
• Ongoing industry training and development.
• Pension scheme.Generous holiday allowance.