Credit Risk Director

Monzo; Cardiff; Hybrid; GBP 165,000 - 200,000; Full time

Benefits offered by this job

Visa sponsorship

Relocation support

Learning budget

Job summary

Monzo is hiring a Director to lead credit risk for Business Banking lending. You will shape risk strategy, build capabilities, and guide a team of analysts and managers to deliver profitable, customer-centric credit products.

The role demands strong domain expertise in small business lending, and a track record of analytics-led decisioning within a regulated environment. London or UK-wide remote work is supported with occasional meetings in London.

Qualifications

• Proven leadership of analytical credit teams.
• Deep knowledge of lending to small businesses and SMEs.
• Understanding of regulation and industry best practice in business lending.
• Ability to balance customer outcomes with data-driven decisioning.

Responsibilities

• Design and implement credit and pricing strategies for business lending products.
• Monitor performance and iterate for improvements.
• Lead initiatives to improve underwriting, growth and portfolio risk.
• Collaborate with engineering, product, risk and controls to roll out new products.
• Provide leadership across the Borrowing function and related teams.
• Be part of the Borrowing Leadership Team driving overall strategy.

Skills

Credit risk leadership

SME lending expertise

Analytical leadership

Coding skills

Tools

SQL

Python

Excel

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

London or Remote (UK) | £165,000 - £200,000 + Incentives tied to your performance + Benefits | Data Team, Borrowing

About our Borrowing team:

Our Borrowing (lending) team is growing and we’re looking for a Director to build and lead our credit risk function for lending to our business banking customers. The idealcandidate should have in-depth knowledge of lending to small and medium size sole traders and limited companies, automated decisioning and Credit Risk Management activities.

As the size of our Business Banking customer base continues to grow, we are building out lending products to support our customers' funding needs. We aim to create a genuine feel-good factor when it comes to business credit, and are looking to build a team of driven, analytical and creative individuals to help us achieve this goal.

With your experience of developing credit risk strategies specifically for small and medium enterprises and building best in class credit capabilities, you'll help drive the success of Monzo's borrowing propositions. You will lead a team of credit analysts and managers and play a pivotal role in refining our credit and pricing strategies, particularly as we introduce new lending products to the market. You will work with colleagues across Monzo to make sure we are building profitable lending portfolios and amazing products for our customers.

You’ll play a key role by…

• Leading a team designing and implementing credit and pricing strategies for our business lending products
• Monitoring the performance of our existing strategies, and iterating to improve them
• Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk
• Supporting the design and roll-out of new products and customer journeys, while working together with people from engineering, marketing, product, risk and control to achieve this
• Providing leadership across our Business Banking and Borrowing Collectives.
• Be a member of the Borrowing Leadership Team which drives Monzo's overall borrowing strategy

We’d love to hear from you if…

• You have strong domain expertise in providing lending products to small businesses
• You have a track record leading analytical credit teams
• You have a deep understanding of how business lending works, including regulation and industry best practice
• You are passionate about customers and understand the role credit strategies and policies play in customer outcomes
• You’re comfortable balancing ‘soft’ information (e.g. customer feedback/qualitative market research) with hard data (e.g. A/B test outcomes)
• You have strong analytical and data capabilities, backed up by technical coding skills
• You can bring a dynamic energy to the team, and are keen for the chance to improve our products and help ship changes to our customers
• You are a clear communicator, able to cut through complex problems and articulate decision points
• You work well collaborating in a team with diverse skill-sets and personality types
• You are comfortable working in a fast-moving and changing company

The Interview Process:

Our interview process involves 4 main stages:

• Recruiter Call
• Initial Call
• Take Home Task
• Final stage (x3 interviews) consisting of a leadership, role specific and a values and collaboration interview

Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

What’s in it for you:

We can help you relocate to the UK

We can sponsor visas

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.