Credit Risk Analyst

NatWest Group; Llandudno; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution seeks a Customer Service, Personal Banker in Llandudno to engage and assist customers in achieving their financial goals. You will provide support in managing banking requests, while also identifying opportunities for simple financial products. The role offers a competitive starting salary of £26,010 pro rata, flexible working hours, generous holiday entitlement, and a supportive learning journey to help develop your career. Applicants are encouraged from diverse backgrounds, including those learning Welsh.

Benefits

Flexible reward programme

Generous holiday entitlement

Monthly retirement fund contribution

Qualifications

• Passion for customer service and attention to detail.
• Strong communication skills and teamwork capability.
• Ability to handle pressure and develop a customer-centric approach.

Responsibilities

• Engage with customers to understand their banking needs.
• Complete banking requests like payments and transfers.
• Help customers understand banking options and services.
• Identify opportunities for simple financial products.

Skills

Customer service passion

Strong communication

Ability to thrive under pressure

Team collaboration

Interpersonal skills

Motivation for career development

Commitment to skill development

Job description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Customer Service, Personal Banker in Wrexham. You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.

We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.

This job does not meet Skilled Worker visa sponsorship requirements.

What you’ll do

• Proactively have conversations, understanding the needs of our customers and helping them with their banking needs.
• Complete general banking requests such as payments, balance enquiries and transfers.
• Help customers understand the different ways they can bank with us and the range of services we can offer.
• Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience.
• Provide each customer with a seamless and positive experience.

The skills you’ll need

• A passion for customer service and strong attention to detail.
• Strong communication skills.
• The ability to thrive under pressure.
• Motivation and drive to develop your career with a customer‑centric approach.
• Ability to work well as part of a team and share training knowledge.
• Strong interpersonal skills.
• Commitment to develop new skills and take on additional responsibilities.

Compensation and Benefits

You'll join us on a competitive salary starting of £26,010 pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

Your working pattern

You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.

Learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.

Other information

We also support and encourage applications from people who speak, or are learning to speak Welsh.