Credit Operations Officer (12 month FTC)

Allica; Milton Keynes; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Full onboarding & development

Flexible working

Regular social activities

Pension contributions

Discretionary bonus scheme

Private health cover

Life assurance

Family friendly policies incl. leave

Job summary

Allica Bank seeks a Credit Operations Officer to manage post-sanction administration for Commercial Mortgages and other lending products, coordinating with Relationship Managers, legal and valuation panels, and Underwriting to drive timely completions.

You’ll maintain clear records, manage a case pipeline, and ensure adherence to SLAs and policy requirements while delivering high-quality service to customers and internal partners.

Qualifications

• Strong customer service ethic and a track record of delivering high standards in fast-paced environments.
• Commercial mortgage background with understanding of lending processes.
• Good knowledge of the commercial environment and lending pipeline management.
• Solid financial and commercial awareness relevant to credit operations.
• Understanding of Conduct and Treating Customers Fairly in credit decisions.
• Excellent oral and written communication and strong relationship management skills.

Responsibilities

• Deliver post-sanction administration for Commercial Mortgages and other lending products.
• Co-ordinate with internal and external stakeholders to drive completions.
• Manage a pipeline of cases ensuring SLAs and quality expectations are met.
• Maintain records with clear sanction audit trail for MI and monitoring.
• Ensure compliance with bank policies, procedures and regulatory requirements.
• Support wider lending teams, including cross skilling across Asset Finance.

Skills

Customer service

Commercial mortgage background

Lending pipeline management

Financial & commercial awareness

Conduct and Treating Customers Fairly

Communication skills

Relationship management

Job description

About Allica Bank

Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

The purpose of the Credit Operations Officer role is to ensure the best possible customer experience for Allica's lending products from Offer stage through to drawdown and completion. Working closely with our Relationship Managers, our legal and valuation panels and our Underwriting teams you will be responsible for a portfolio of lending cases, managing all relevant activity to progress the case efficiently and effectively through to completion. If you think you can deliver operational excellence in the Commercial Lending arena, this is the role for you.

Principal Accountabilities

• Deliver post-sanction administration to Commercial Mortgages and other lending i.e. GGS loans, Overdrafts and Business Loans, ensuring timely release of communications, legal and valuation instructions and payments to support the bank's ethos of fast, high-quality service.
• Responsible for satisfying Conditions Precedent to the Loan, supporting internal and external stakeholders to drive completions.
• Managing a pipeline of cases to ensure adherence to the team's service level agreements and quality expectations.
• Maintain good working relationships with all legal and valuation panel partners to ensure smooth and timely exchange of correspondence and communication.
• Build and maintain relationships with core internal stakeholders; Underwriting and Relationship Managers being key.
• Maintain clear and accurate records for each case, including clear sanction audit trail, for MI and monitoring.
• Ensure compliance with Bank's policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank's business at all times.
• Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
• Support wider lending teams, which may include cross skilling and working across Asset Finance.

Personal Attributes & Experience

• A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
• Commercial Mortgage based background.
• A generic knowledge of the commercial environment and lending pipeline management.
• A good level of financial and commercial awareness.
• A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
• Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Don't tick every box?

Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you!

Flexible working

We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.