Credit Operations Associate New London

Capital on Tap; Greater London; Híbrido; GBP 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Healthcare

Travel Insurance

Learning Budget

Parental Leave

Cycle to Work

Season Ticket Loan

Therapy Sessions

Dog Friendly Offices

Free Snacks

Descripción de la vacante

Capital on Tap in London is seeking a Senior Credit Operations Associate to join our hybrid London Moorgate office three days per week.

You will drive process improvements focused on customer experience, become an expert on our systems, and lead pilots and initiatives that power our growth.

With 2+ years in an operations role (team lead a plus), you will embrace hands-on problem solving, automation via AI, and data analysis with Excel/Sheets and Looker or Power BI.

Formación

• 2+ years in an operations role.
• Team lead or manager experience is a plus.
• Hands-on problem solving mindset.
• Interest in automating processes and AI where appropriate.
• Proficient with Microsoft Office/Google Workspace, esp. Excel/Sheets.
• Experience with data analysis tools a plus (Looker/Power BI).

Responsabilidades

• Drive process improvements with customer experience at the forefront.
• Becoming an expert on our systems and respond to bugs and crises.
• Analyze customer journeys to identify inefficiencies and pilot improvements.
• Collaborate with stakeholders to deliver pilots and initiatives.
• Lead strategic projects powering our growth.
• Ideation, delivery and execution for the company’s biggest problems.

Conocimientos

Operations experience

Team leadership

Problem solving

Agile mindset

Automation

Adaptable

Tech savvy

Herramientas

Looker

Power BI

Excel

Google Sheets

Descripción del empleo

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

This is a Hybrid role, in our London (Moorgate) Office 3 days per week.

What You’ll Be Doing

Credit Operations sit at the heart of the major projects within Capital on Tap.
As a Senior Credit Operations Associate you'll be responsible for:

• Driving process improvement and promoting operational excellence with customer experience at the forefront of everything you do
• Becoming an expert on our systems and the technical side of the business, ready to respond to bugs, crises and cleanups
• Analysing customer journeys to identify inefficient processes, reporting and running pilots to improve user experience
• Working with internal project stakeholders to deliver pilots and commercial initiatives
• Getting stuck into strategic projects powering our growth
• Project ideation, delivery and execution for the company’s biggest problems
• Experienced Operator: You have 2+ years' experience in an operations role, with a track record of creating and improving processes. Experience as a team lead or manager is a plus.
• Hands-on Problem Solver: You're comfortable diving into manual tasks and processes to build a deep understanding, then leveraging that knowledge to develop impactful AI and automation solutions.
• Agile & Resourceful: You're action-oriented, quick to grasp new concepts, and adept at figuring things out on the fly.
• Automation Enthusiast: You have a genuine interest in automating processes, using AI where appropriate and eliminating operational friction.
• Adaptable: You can seamlessly transition between collaborating within a team and independently leading initiatives.
• Tech Savvy: Proficient in Microsoft Office/Google Workspace, especially Excel/Sheets. Experience with data analysis tools like Looker or Power BI is a plus.

Diversity & Inclusion

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

• Private Healthcare including dental and opticians services through Vitality
• Worldwide travel insurance through Vitality
• Access to a reproductive and hormonal health platform via Hertility
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices

Check out more of our benefits, values and mission here

UK DE&I Data

At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.

In order to remain committed to our goal, we need to analyse and identify where we need to take steps to make positive impact. The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.

All of the questions we ask are optional and will not affect your application. You don't have to share this with us and we won't consider it as part of your application. If you choose not to share this info, it won't impact your application in any way.

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