Credit Hire Recoveries Team Manager

MPJ Recruitment Ltd; Stockport; On-site; GBP 35,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a motivated Credit Hire Recoveries Team Manager to lead a team in Stockport. The ideal candidate will have proven experience in insurance recoveries and a strong understanding of motor claims. Responsibilities include mentoring the team, meeting performance standards, and handling complex cases. The role offers a competitive salary, support for professional qualifications, and a collaborative work environment.

Benefits

Competitive salary up to 40,000 (DOE)

Support for industry-related qualifications

Increased holiday entitlement with length of service

Birthday day off

Half-day off for seasonal shopping

Contributory pension scheme

Free on-site parking

Supportive working environment

Qualifications

• Proven experience within insurance recoveries, ideally within the motor claims sector.
• Prior experience in a team leadership or supervisory role.
• Strong understanding of technical motor claims, liability disputes, and settlement negotiation.
• Exceptional organisational skills with the ability to prioritise under pressure.
• A confident and supportive leadership style, with a focus on coaching and team development.

Responsibilities

• Lead, mentor, and support a team of recoveries handlers to meet KPIs.
• Monitor team performance through coaching and feedback.
• Handle escalated or complex recoveries cases demonstrating expert-level knowledge.
• Promote a positive and collaborative team culture focused on performance.
• Provide clear communication across the team and wider business.

Skills

Proven experience within insurance recoveries

Strong understanding of technical motor claims

Exceptional organisational skills

Excellent communication skills

Proficiency in Microsoft Office

Job description

Credit Hire Recoveries Team Manager

Stockport, Greater Manchester

35,000 - 40,000 (DOE)

Monday to Friday, 9:00am - 5:30pm

Are you an experienced insurance recoveries professional ready to take the next step in your career?
if so, this could be the opportunity you've been waiting for!

Our client, a respected name in the Claims Management industry, is currently seeking a motivated and experienced Credit Hire Recoveries Team Manager to join their growing office in Stockport.

You'll be leading a well-established and highly motivated recoveries team, driving performance, mentoring team members, and ensuring the highest standards of service are delivered consistently. This is a fantastic chance to step into a leadership role where your experience and insight will be highly valued.

Key Responsibilities

• Lead, mentor, and support a team of recoveries handlers, ensuring individual and team KPIs are consistently met.
• Monitor and manage team performance through regular coaching, feedback, and performance reviews.
• Handle escalated or complex recoveries cases when necessary, demonstrating expert-level knowledge.
• Provide clear and consistent communication across the team and wider business.
• Promote a positive and collaborative team culture focused on performance and service excellence.

What We're Looking For

• Proven experience within insurance recoveries, ideally within the motor claims sector.
• Prior experience in a team leadership or supervisory role.
• Strong understanding of technical motor claims, liability disputes, and settlement negotiation.
• Exceptional organisational skills with the ability to prioritise under pressure.
• A confident and supportive leadership style, with a focus on coaching and team development.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Benefits

• Competitive salary up to 40,000 (DOE)
• Support for with industry related qualifications
• Increased holiday entitlement with length of service
• Birthday day off and half-day off for seasonal shopping
• Contributory pension scheme
• Free on-site parking
• Supportive and collaborative working environment

Interested in Knowing More?

Click APPLY today!