Credit Hire Motor Claims Handler

Davies; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A legal services company in Leeds is seeking a knowledgeable Credit Hire Motor Claims Handler. This role involves investigating complex credit hire claims and ensuring outstanding client service. The successful candidate will manage their own caseload, participate in personal development, and enjoy a hybrid working environment. Essential qualifications include at least 5 GCSEs and experience in credit hire.

Benefits

25 days holiday per year

Hybrid working – 1 day in the office

Pension Contribution

Simply Health Care Cash Plan

Davies incentive Plan

WeCare - 24/7 online GP

Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load.
• Ability to recognise when sensitivity and tact are required.
• Adhere to the Keoghs values.

Responsibilities

• Investigate complex credit hire claims strategically.
• Carry out investigations on claims submitted from specific opponents.
• Contribute to significantly reducing overall costs for insurer clients.

Skills

Ability to use own initiative

Excellent listening and verbal communication skills

Good telephone negotiation skills

Ability to plan and prioritise workloads

Good IT skills including Word, Outlook

Technical knowledge of Pre Proceedings Credit Hire

Education

At least 5 GCSEs or equivalent

Degree / LPC preferable

Tools

Case Management System

Job description

Credit Hire Motor Claims Handler

Department: Legal

Employment Type: Permanent - Full Time

Location: Leeds

Description

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team.

This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point of view. The File Handler is expected to carry out complex and technical investigations on claims submitted from specific opponents. These claims may be worth up to £25,000.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our insurer clients.

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer

Key Accountabilities

• Education – at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential. The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.
• Technical knowledge to be developed:
  • Understanding of Pre Proceedings Credit Hire
  • The life cycle of a file
  • Knowledge of common law and litigation principles
  • An understanding of costs and protective offers
  • How to prepare a case for litigation
• Personal development opportunities:
  • Opportunity to develop a range of legal skills under supervision.
  • Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
  • Opportunities for those with leadership potential to move into deputy and then team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to succeed

Working Hours

35 hours per week – Monday to Friday 9am to 5pm with 1 unpaid hour for lunch. Hybrid role: 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load.
• Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions.
• Ability to remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Adhere to the Keoghs values.

Values

Keoghs values:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• Davies incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death In Service – after 1 year’s service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation