Credit Controller - Specialty

Sedgwick; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading risk and claims administration partner in the UK is seeking a Credit Controller to manage premium collections and ensure compliance with regulations. This hybrid role, based in London or Leeds, offers a competitive salary and the chance to develop processes within a high-impact function. Ideal candidates will have credit control experience and expertise in Electronic Claims Filing, with strong knowledge of Lloyd's market processes.

Benefits

Competitive salary based on skills

Holiday allowance and bank holidays

Hybrid working options

Private healthcare plan

Life assurance

Employee assistance programme

Qualifications

• Proven background in premium and fee collections within the insurance market.
• Experience with Electronic Claims Filing is essential.
• Strong understanding of Lloyd’s processes and practices.

Responsibilities

• Manage the collection of premiums and fees.
• Ensure accounts are settled promptly and comply with requirements.
• Produce meaningful management information reports.

Skills

Credit Control Experience

ECF Expertise

Lloyd’s Market Knowledge

Finance Systems

Target-Driven

Workload Management

Problem Solving

Positive Attitude

Communication Skills

Attention to Detail

IT Proficiency

Dynamic Environment Experience

Executive Communication

Initiative

Organisational Skills

Team Collaboration

Discretion

Tools

SAP

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Credit Controller - Specialty

Job Location: Leeds or London

Job Type: Permanent, full time

Remuneration: Competitive salary taking into account skills, experience and qualifications

Join Sedgwick as a Credit Controller in a newly created, full-time role offering a competitive salary and the chance to shape a high-impact function within our London Market specialty division.

This is a fantastic opportunity to join Sedgwick in a newly created Credit Controller role that sits at the heart of our specialty division within the London Market segment. You’ll be responsible for managing the collection of premiums and fees, ensuring accounts are settled promptly and in full compliance with regulatory and client requirements. Your deep understanding of Lloyd’s processes and proficiency in Electronic Claims Filing (ECF) will be key to maintaining accuracy and efficiency across all transactions.

As part of a growing team, you’ll work closely with brokers, underwriters, and internal stakeholders to resolve queries, reconcile discrepancies, and build strong relationships that support smooth payment processes. You’ll also take ownership of monitoring outstanding debt, allocating cash, and maintaining clear, up-to-date records. Your ability to produce meaningful management information reports and ensure compliance with FCA, Lloyd, and internal policies will be essential to the role’s success.

This position offers a hybrid working model, with 2–3 days in the office and flexibility to work remotely, along with occasional travel to other locations. It’s a chance to make a real impact—driving process improvements, contributing to automation initiatives, and helping shape a first-class credit control function with the full support of our Operational and Finance leadership.

If you’re looking for a role where your expertise will be valued and your ideas can help transform how we work, this is your opportunity to be part of something new and exciting.

The skills you will have when you apply:

• Credit Control Experience : Proven background in premium and fee collections within the insurance market.
• ECF Expertise : Experience with Electronic Claims Filing is essential.
• Lloyd’s Market Knowledge : Strong understanding of Lloyd’s processes and practices.
• Finance Systems : Experience with SAP or similar financial platforms is desirable.
• Target-Driven : Able to work to deadlines and performance targets with self‑motivation and focus.
• Workload Management : Skilled in prioritising a high‑volume workload, especially during month‑end cycles.
• Problem Solving : Demonstrates a strong ability to resolve issues independently and effectively.
• Positive Attitude : Tenacious, proactive, and accountable with a strong “can‑do” approach.
• Communication Skills : Excellent verbal and written communication, with strong negotiation capabilities.
• Attention to Detail : High level of accuracy and ability to perform under pressure.
• IT Proficiency : Confident user of Microsoft Office, particularly Excel.
• Dynamic Environment Experience : Comfortable working in fast‑paced, high‑pressure settings.
• Executive Communication : Able to engage effectively with senior stakeholders and non‑financial colleagues.
• Initiative : Capable of identifying issues and solving complex problems independently.
• Organisational Skills : Strong ability to meet strict deadlines and manage competing priorities.
• Team Collaboration : Willing to support colleagues beyond formal responsibilities.
• Discretion : Handles confidential information with the utmost care and professionalism

What we’ll give you for this role:

Remuneration & more

• Competitive salary based on skills and experience
• Holiday allowance of days plus bank holidays
• Hybrid working options (office and home)

Health & support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for wellbeing support
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our financial operations.

You’ll be part of a team that values collaboration, innovation, and continuous improvement. Whether you're a seasoned professional or returning to the workforce, we welcome diverse backgrounds and experiences.

Next steps for you:

Think this sounds like the right fit? Apply now – we’d love to hear from you.

If you’re unsure whether you meet every requirement, don’t worry – we encourage applications from all backgrounds and levels of experience.

We are proud to uphold a zero tolerance policy towards discrimination of any kind, regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.

After the closing date, we’ll review all applications and may invite selected candidates for an interview (virtual or in‑person).

#LI-HYBRID

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com