Credit Controller - Mandarin Speaker

Chambers and Partners; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading legal intelligence firm in London is seeking a fluent Mandarin speaker to join their Credit Control team. The candidate will manage customer accounts, enhance relationships, and ensure timely resolutions of queries. Excellent communication skills and experience in a customer-focused role are essential. This is a unique opportunity to contribute to a prestigious company while driving customer success and supporting the collection of overdue payments.

Qualifications

• Demonstrable experience in a customer focus role.
• Strong eye for details and able to work independently.
• Confident in making phone calls and handling difficult conversations.

Responsibilities

• Chase accounts and manage inquiries via calls and emails.
• Enhance customer experience through strong relationship management.
• Liaise with Finance, Sales, and Customer Success for query resolution.

Skills

Fluent Mandarin speaker

Excellent communication skills

Customer focus

Excel skills (vlookup, if, sum)

Job description

Chambers and Partners is looking for a fluent Mandarin speaker with excellent communication skills and a collaborative approach to join our Credit Control team.

In this role, you'll manage a portfolio of customer accounts, handle queries, post cash, and support the collection of overdue payments, working closely with Finance, Sales, and Customer Success to ensure a positive client experience.

Please note that this role will be based in our London office.

Main duties and responsibilities :

• Chasing a designated set of accounts / ledger via calls and emails
• Managing accounts receivable inbox and general clients queries
• Enhancing customer experience by building and maintaining a strong relationship with the customers
• Liaise with the wider Finance team, Sales and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debt
• Cash posting & reconciling complex customer accounts
• Weekly ledger meeting with Credit Control Lead

Skills and qualifications :

• Demonstrable experience in a customer focus role (or similar)
• Mandarin speaker is a mandatory

Person specification :

• Strong eye for details
• Able to work independently
• Impeccable communication skills, with both colleagues and clients
• Confident in making phones calls and have difficult conversation
• Solution driven & organized
• Customer focus
• Excel skills (vlookup, if, sum)

About us :

Chambers and Partners is the world’s leading legal rankings and insights intelligence company.

For over 30 years, Chambers has differentiated the very best legal talent by identifying and ranking law firms and lawyers globally.

The Chambers’ research methodology is unrivalled in accuracy, depth and quality, delivering indispensable data insights based on rankings that truly reflect ability and talent.

Over the past 12 months, Chambers has embarked on a business transformation project, with the goal of building on its reputation as the gold standard in legal rankings and directories to develop a world class range of digital products and data analytics services.

Our Purpose is to differentiate the best legal talent for when it really matters. Our Mission is to independently research the global legal market, to champion exceptional talent and deliver indispensable insights. And our Vision is a world where important legal matters are always addressed with the best intelligence and professional expertise, wherever it exists.

We continue to invest and innovate to deliver data-led platforms, enabling law firms to provide the right services and in-house counsel to partner with the right firms.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.

Applicants who identify as Disabled and / or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics / questions.