Credit Controller - Beauty

THG; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global e-commerce group based in Stoke-on-Trent is seeking a Credit Controller to manage day-to-day operations of Sales Ledgers within the Beauty sector. The successful candidate will chase overdue payments, manage credit limits, and support the Accounts Receivable Team. Candidates must be fluent in English and French and have experience in Credit Control. This role offers comprehensive benefits, including a focus on employee wellbeing and career development opportunities.

Benefits

25 days annual leave plus bank holidays

Enhanced maternity and paternity pay

Access to on-site GP and physio

Staff discount on THG brands

Access to state-of-the-art gym

Qualifications

• Proven track record in Credit Control.
• Experience in a high volume shared service environment is desirable.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage Specific Ledgers for Beauty within the overall Group Structure.
• Chase overdue debtors for payment.
• Proactively resolve Customer disputes.

Skills

Credit Control experience

Fluent English and French

Attention to detail

Customer service

Positive attitude

Tools

Microsoft Excel

Microsoft Word

SAGE X3

Job description

Reporting into the Beauty Team Leader, the Credit Controller role is accountable for the day to day Credit Control of Sales Ledgers within THG Beauty, delivering a 'world-class' service to our Customer base and Internal Stakeholders. The role is cross‑functional with the Accounts Receivable Team within OTC, AP, Finance and other THG internal functions and requires the ability to fully support the Team Leader in ensuring all monthly schedules are completed on time, including any reporting information that may be required. We adapt a right first time approach to maximise cash and minimise risk by delivering an efficient billing process, alongside effectively managing our Accounting procedures in line with company policy. We are part of a Shared Service Centre environment, proactively engaging in the development of the wider team for the benefit of business growth.

Responsibilities

• Managing Specific Ledgers for Beauty within the overall Group Structure
• Actively chasing overdue debtors for payment
• Effectively manage Customer Credit Limits in line with our Credit Insurance Policy
• Control Insurance reporting, effectively producing accurate data on time, as per the T&C's of the Credit Insurance Policy
• Proactively resolve Customer disputes within department SLA's
• Work in partnership with your AR counter‑part in managing your ledger – control Customer deductions and debit notes, support cash allocation requests, Customer write‑offs and all aspects of Ledger control
• Effectively manage on a daily basis, Sales Orders that are on 'Credit Hold'
• Work with the relevant Sales Divisions to provide Customer support
• Provide Excellent Customer Service
• Provide reporting information for Weekly Individual and Group Team Dashboards
• Support Month End Reporting and closedown procedures including bad debt provisions and debtors reporting
• Work to Team and Individual Targets

Qualifications

• Proven track record of high performance and Credit Control experience
• A high volume shared service environment would be desirable
• Fluent in English and French, verbal and written
• Confident of communicating by telephone or email
• Excellent attention to detail
• Positive 'Can-Do' Attitude
• Experience of processing a high volume of invoices/credits in multiple currencies
• A good knowledge and understanding of VAT requirements
• A solid working knowledge of Microsoft Word, ACCESS, Outlook and Excel (Understanding V‑Lookup, Pivot and Functions as a basic requirement for the role)
• Knowledge of SAGE X3 advantageous
• Track record of high performing standards and hitting deadlines consistently

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2,500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for?

Location: Icon 1, WA15 0AF

About THG Finance

At THG, THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Benefits

• Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.
• Enhanced Leave
  • 25 days annual leave plus bank holidays.
  • Don't want to work on your birthday? We don't either! Enjoy your day off on us!
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12 months.
• Wellbeing Support
  • Access face‑to‑face and virtual appointments with our in‑house GP.
  • Access our in‑house CBT therapist.
  • Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
  • State‑of‑the‑art on‑site gym.
  • Access to our on‑site physio.
• Other Perks
  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Subsidised bus pass from Manchester City Centre to our ICON office.
  • Up to 50% staff discount on THG brands.
  • On‑site staff shop.
  • Access to on‑site barber.
  • Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.