Credit Controller Assistant

HSL Compliance; West Midlands; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading compliance company in the UK is seeking a Credit Control Assistant to join their dynamic finance department. In this role, you'll be responsible for managing new client setups, processing credit notes, and chasing overdue payments. Successful candidates will have strong organizational skills, attention to detail, and excellent communication abilities, thriving in a fast-paced environment. The position offers financial rewards and benefits, including a pension scheme and 25 days of annual leave.

Benefits

Pension scheme

25 days annual leave + bank holidays

Company sick pay scheme

Discounts at multiple retailers

Free biennial eye test

Free on-site parking

Recognition and reward incentives

Qualifications

• Calmness under pressure while managing multiple priorities.
• Proactive mindset with a detail-oriented approach.
• Adaptability in a changing environment.

Responsibilities

• Manage the process of new client setup on the finance system.
• Process credit notes and maintain accurate records.
• Proactively chase overdue payments via email and phone.
• Distribute email statements, reminders, and invoices.
• Investigate non-payment issues with operational teams.
• Assist Senior Credit Controller with administrative tasks.

Skills

Organisational skills

Communication skills

Attention to detail

Time-management skills

Job description

Credit Control Assistant

Location: Ross-on-Wye

Salary: £26,000 £28,000 (DOE and qualifications)

Contract: Full-time, Permanent

Start Date: ASAP

We're looking for a highly organised and meticulous Credit Control and Finance Support Administrator to join our dynamic finance department. This is a vital support role, ensuring the efficient and effective management of credit control and cash collection processes across our group businesses.

We need a candidate with a keen eye for detail, strong communication skills, and who thrives in a fast‑paced environment.

What You’ll Be Doing

Your primary objective will be to provide operational and administrative support to the Credit Control function, helping maintain healthy cash flow and strong customer relationships.

Key Responsibilities

• Manage the end-to-end process of new client setup on the finance system.
• Process credit notes and maintain accurate supporting spreadsheets.
• Proactively chase overdue customer payments via professional email and telephone communication.
• Manage the distribution of email statements, reminders, and copy invoices.
• Investigate non‑payment issues and liaise with internal operational teams to resolve queries.
• Conduct initial credit checks and assist the Senior Credit Controller with administrative tasks and queries.

What We’re Looking For

We seek a confident and adaptable finance professional who thrives in complexity, brings structure to ambiguity, and sees opportunity in every challenge.

You’ll Bring

• Calmness under pressure and confidence juggling multiple priorities.
• Strong organisational and time‑management skills, always one step ahead.
• Excellent communication skills, able to work with both operational teams and senior leadership.
• High levels of accuracy, consistency, and reliability.
• A proactive mindset, comfortable delving into detail while maintaining a strategic view.
• Adaptability and resilience in a changing environment.

About Us

HSL Compliance is a UK leader in health, safety, and environmental risk management, specialising in water safety, hazardous materials, and fire compliance. Our people are at the core of what we do – we’re proud of our dynamic, supportive culture where you will be valued, developed, and encouraged to grow.

Financial Rewards & Benefits

• Pension scheme
• 25 days annual leave + bank holidays
• Company sick pay scheme
• Reward Gateway discounts at 100s of retailers
• Free biennial eye test
• Free on‑site parking
• Recognition and reward incentives

HSL is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.

Next Steps

If you’re ready to take the next step in a meaningful career with a company that’s as passionate about people as it is about compliance, apply online today.