Credit Controller Assistant

HSL Compliance; Ross-on-Wye; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading compliance firm in Ross-on-Wye is seeking a Credit Control Assistant to ensure efficient management of credit control processes. The ideal candidate should possess excellent organisational skills, a proactive mindset, and the ability to thrive under pressure. This role offers a competitive salary and a range of benefits including 25 days annual leave and a pension scheme.

Benefits

Pension scheme

25 days annual leave + Bank Holidays

Company Sick Pay Scheme

Discounts at 100s of retailers

Free biennial eye test

Free on-site parking

Recognition and reward incentives

Qualifications

• Calmness under pressure with the ability to manage multiple priorities.
• Strong organisational and time-management skills, maintaining high accuracy.
• Excellent communication skills, able to liaise with teams at all levels.

Responsibilities

• Manage the client setup process on the finance system.
• Process credit notes and maintain supporting spreadsheets.
• Chase overdue customer payments via email and phone.
• Distribute e-mail statements and manage reminders.
• Investigate non-payment issues and liaise with teams.
• Conduct initial credit checks and assist senior staff.

Skills

Organisational skills

Communication skills

Proactive mindset

Time management

Adaptability

Attention to detail

Job description

Credit Control Assistant

Location: Ross-on-Wye

Salary: £26,000 - £28,000 (DOE and qualifications)

Contract: Full-time, Permanent

Start Date: ASAP

Join Our Team at HSL Compliance

We’re looking for a highly organised and meticulous Credit Control and Finance Support Administrator to join our dynamic finance department. This is a vital support role, ensuring the efficient and effective management of credit control and cash collection processes across our group businesses.

If you have a keen eye for detail, strong communication skills, and thrive in a fast-paced environment — we want to hear from you.

What You’ll Be Doing

Your primary objective will be to provide operational and administrative support to the Credit Control function — helping maintain healthy cash flow and strong customer relationships.

Key Responsibilities

• Manage the end-to-end process of new client setup on the finance system.
• Process credit notes and maintain accurate supporting spreadsheets.
• Proactively chase overdue customer payments via professional email and telephone communication.
• Manage the distribution of e‑mail statements, reminders, and copy invoices.
• Investigate non‑payment issues and liaise with internal operational teams to resolve queries.
• Conduct initial credit checks and assist the Senior Credit Controller with administrative tasks and queries.

What We’re Looking For

We’re looking for a confident and adaptable finance professional — someone who thrives in complexity, brings structure to ambiguity, and sees opportunity in every challenge.

• Calmness under pressure and confidence juggling multiple priorities.
• Strong organisational and time‑management skills — always one step ahead.
• Excellent communication skills, able to work with both operational teams and senior leadership.
• High levels of accuracy, consistency, and reliability.
• A proactive mindset — comfortable delving into the detail while maintaining a strategic view.
• Adaptability and resilience in a changing environment.

About Us

HSL Compliance is a UK leader in health, safety, and environmental risk management, specialising in water safety, hazardous materials, and fire compliance.

What sets us apart? Our people. We’re proud of our dynamic, supportive culture where you’ll be valued, developed, and encouraged to grow. At HSL, we don’t just offer jobs — we build careers.

Financial Rewards & Benefits

HSL is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community. We offer:

• Pension scheme
• 25 days annual leave + Bank Holidays
• Company Sick Pay Scheme
• Reward Gateway – discounts at 100s of retailers
• Free biennial eye test
• Free on‑site parking
• Recognition and reward incentives

Excited by the challenge?

If you’re ready to take the next step in a meaningful career with a company that’s as passionate about people as it is about compliance — apply online today!